When I check in the receptionist said I'm very sorry that we didn't have the room for you for to night but we reserved other hotel for you and upgrade to Deluxe Room. So I would like to talk with the manager so I'm waiting for more than 1 hrs. When he came, he said he always manage the hotel like this and everyone can accept this situation. If I cannot accept any solutions please cancel your booking and we will return the money back to you. The breakfast was very terrible as cook always talk, sing or used the toothpick during she cooked the food for you.
j ai tout apprecie,la disponibilite du personnel sa gentillesse,son cote familial,la chambre,son entretien,le service du linge,le petit dejeuner servi par deux charmantes dames,tres bon accueil
Hotel was in an amazing location. We stayed in a room with a view over hoan kiem lake which qas lovely. However, the room coyld hqve done with bettwr double glazing as the noise never stopped. Also no curtain over door onto balcony so need eye mask to block out the light in the morning. Thry did a realy nice breakfast.
Friendliest hotel staff I’ve ever had. They were always looking out for me and attempting to make me happy. They even saved me money on taxis. They made me feel like family.
Really good location close to the lake and in the old quarter. Room was very big and they allowed us to check in much earlier than described, which allowed us to nap shortly after our long flight!
Very friendly staff and everything was clean and tidy. Didn’t have the breakfast as left early so cannot comment on this.
very good in service with smile of staffs, although price is reasonable! Location is good for reaching restaurants and pubs. Good for a walk along the lake as well. Breakfast was amazing, cooked upon ur requests !! Kind and friendly staffs.
Very helpful and accommodating staff. A+ location smack in the middle of everything. The door to my room wasnt very soundproof but it didnt bother me much. Overall very happy with the hotel and I would stay there again.
Great location in the Old Quarter. Friendly, helpful staff. Delicious breakfast. Would definitely stay again. Enjoyed the lovely view of Hoan Kiem Lake from our room.
เข้าพัก 4 คืน, ตุลาคม 2019
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
ผู้เข้าพักจริง
14 ต.ค. 2019
ชื่นชอบ: พนักงานและบริการ
직원들 친절도는 높으나
칫솔컵 불양 환풍기 먼지 가득
조금 지저분해 손이 들감
개미가 있어 사다 놓은 과일을 못먹게 되었내요
Thank you very much!! Very good furnituar. Wide room. Delicious breakfast. But bath tab is not so good. Not stable. Beside of this bath tab, excellent.
Cracking little place for the money. The staff are really friendly and helpful, rooms are spacious and bathrooms functional. The breakfast was tasty and the location is fantastic- really central for everything we wanted to do in Hanoi.