So glad we found Hanoi Paon Hotel & Spa. The price is great & the staff go above and beyond with their excellent service. Since we were new to Vietnam, we chose to book a ride from and back to the airport through the hotel, and Ellen at the front desk made sure that we could find the driver when we landed at the airport through Expedia message and WhatsApp. Alice helped our group book a fantastic day trip to Ha Long Bay. Kelvin also made us feel so welcome & helped make everything so smooth for our coming and going from the hotel.
The room was very clean & comfortable. There was a little mold on the ceiling in the room & bathroom, but that’s probably unavoidable with the intense humidity in Hanoi/Vietnam.
The included breakfast upstairs is good and simple. You can make your own Banh Mi with the ingredients provided, or you can go to the omelette station, or choose whatever else you want from their buffet line. You can also ask the staff for Pho. Peter made sure we had all that we needed during breakfast.
We will definitely stay here again next time we’re in Hanoi. The location is perfect in the Old Quarter - close to everything, but far enough from the party streets so it’s quiet enough for sleep/resting.
Their Jasmine Spa is AMAZING! We were so relaxed after our couples massage.
We felt very taken cared of and had a fantastic stay in Hanoi thanks to the staff at Hanoi Paon Hotel & Spa. Thank you so much!!
