Dear Paul, Thank you for your effort to share your experience on your recent stay. We are thrilled to learn that you enjoyed your stay with great compliment for our facilities with lake view, nice restaurant and gym. Meanwhile, we certainly look forwards to welcoming you back soonest possible. Sincerely Yours, Thanh Nguyen Room Division Manager

Dear Ekkehard,Thank you for your effort to share your experience on your recent stay. We are thrilled to learn that you had an enjoyable stay with good rating for us. We certainly look forward to welcoming you back soonest possible with better experience. Sincerely Yours, Thanh NguyenRoom Division Manager

Dear Mr Paul, Thank you for your effort to share your experience on your recent stay. We are thrilled to learn that you enjoyed your stay and complimented on our modern facilities with nice view over the west lake. Meanwhile, we certainly look forwards to welcoming you back soonest possible. Sincerely Yours, Thanh Nguyen Room Division Manager

Dear Junko san, Thank you for taking time to share your experience on your recent stay at Fraser Suites Hanoi. We are so delighted to hear that overall, you enjoyed your stay. Regards to the music from the Gym, our apology for the inconvenience and rest assure that we will be working further with their Manager for improvement in control the volume better. We certainly look forward to welcoming you back soonest possible. Yours Sincerely, Thanh Nguyen-Conan Room Division Manager

Dear vanessa, Thank you for your effort to share your experience on your recent stay. We are thrilled to learn that you enjoyed your stay with us and complimented our exceptional service from Front Desk to restaurant staffs. Meanwhile, we certainly look forwards to welcoming you back soonest possible. Sincerely Yours, Thanh Nguyen Room Division Manager

Dear Thanh, Thank you for your effort to share your experience on your recent stay. We are thrilled to learn that you enjoyed your stay with us. Meanwhile, we certainly look forwards to welcoming you back soonest possible. Sincerely Yours, Thanh Nguyen Room Division Manager

Dear Daniel, Thank you very much for your review on your recent stay. We are delighted to learn that you enjoyed your stay here with us. Meanwhile, we look forwards to another opportunity to welcome you back in the future. Sincerely Yours, Thanh Nguyen Room Division Manager.

Dear Mr Trung, Many thanks for your review of your stay at Fraser Suites Hanoi!We are delighted with your kind comment and compliments for our nice and clean room. With regards to your constructive feedback on the aircon and bath room, we will definitely look into it for improvement if possible. Last but not least, we would like to share with you that there is another type of 1 bed room executive located at our new tower with modern design and facilities. Please consider as an option for your next stay. Meanwhile, we look forwards to welcoming you back in the futureSincerely Yours,Thanh NguyenRoom Division Manager

Dear Mr Sean, Many thanks for your effort to review your stay at Fraser Suites Hanoi! We are delighted with your kind comments and compliments for our property! We are glad that you enjoy your stay with great feed back for our facilities and location convenience.We certainly look forwards to welcoming you back soonest possible. Sincerely Yours, Thanh Nguyen Room Division Manager

Dear Anonymous, Thank you very much for your excellent review. We are delighted to know that you enjoy your stay here with Fraser Suites Hanoi. We look forwards to welcoming you back in the near future. Sincerely Yours, Thanh Nguyen Room Division Manager.

Dear Ms Nguyet, Thank you very much for taking time to provide us your great review. We are delighted to learn that you enjoyed your stay here with compliment for our beautiful hotel and 5 stars staff service. We look forwards to another opportunity to welcome you back in the future. Sincerely Yours, Thanh Nguyen Room Division Manager.

Dear viet tu, Thank you very much for taking time to provide us your great review. We are delighted to learn that you enjoyed your stay here with good compliment for our clean property.We look forwards to another opportunity to welcome you back in the future. Sincerely Yours, Thanh Nguyen Room Division Manager.

Dear Mr Toshiro, Thank you very much for taking time to provide us your great review. We are delighted to learn that you enjoyed your stay here with good compliment for overall stay and your support to recommend us as for accommodation in Hanoi. We look forwards to another opportunity to welcome you back in the future. Sincerely Yours, Thanh Nguyen Room Division Manager.

Dear Mr Simon, Thank you very much for your review on your recent stay. We are delighted to learn that you enjoyed your stay here with us again. We look forwards to another opportunity to welcome you back in the future. Sincerely Yours, Thanh Nguyen Room Division Manager.

Dear Mr Long, Thank you for taking time to provide us your excellent review. We are totally delighted to learn that you did have a great experience at Fraser Suites Hanoi with good feedback on our clean and convenient location.We will definitely share your feedback to encourage our team to keep up our service excellence. We certainly look forward to welcoming you back in the near future. Yours Sincerely, Thanh Nguyen-Conan Room Division Manager

Dear Mr Hilo,Thank you for taking your time to give us your great review. We are glad to delighted that you was enjoyed your stay with us especially for our staff service.We are looking forward to welcome you back at our property in the near future.Sincerely Yours,Nguyen Dinh Thanh (Conan)Room Division Manager

Dear Mr Simon, Thank you for taking time to provide us your excellent review on your stay! We are totally delighted that you enjoy your stay with us overall with good feedback on our check in and service staff. Especially your compliment to Mr Parker for his helpfulness will be shared with him and the team to keep up our service excellence. We certainly look forward to welcoming you back in the near future. Yours Sincerely, Thanh Nguyen-Conan Room Division Manager

Dear Mr Richard, Many thanks for your effort to put up a good review for your stay. We look forward to welcoming you back as soon as possible. Sincerely Yours, Thanh Nguyen Room Division Manager.

Dear Mr Richard, Many thanks for your effort to put up an excellent review for your stay. We look forward to welcoming you back as soon as possible. Sincerely Yours, Thanh Nguyen Room Division Manager

Dear Mr Yau Chun, Thank you very much for your rating. We are delighted to know that you enjoy your stay here with Fraser Suites Hanoi and look forwards to welcoming you back in the near future. Sincerely Yours, Thanh NguyenRoom Division Manager.

Dear Ms Lian, Thank you very much for your rating and continuous support to us. We are delighted to know that you enjoy your 4th stay here with Fraser Suites Hanoi and look forwards to welcoming you back in the near future. Sincerely Yours, Thanh NguyenRoom Division Manager.

Dear Mr Chun Kwong, Thank you very much for your rating. We are delighted to know that you enjoy your stay here with Fraser Suites Hanoi and look forwards to welcoming you back in the near future. Sincerely Yours, Thanh NguyenRoom Division Manager.

Dear Mr Chung Ling, We sincerely apologize for the unpleasant experience again and will conduct proper training for our staffs for proper improvement in service providing to every single customer. Additionally, we already discussed with our Management team about the laundry bags, to change our current standard of charge to complimentary with immediate effect. Once again, thank you for bringing to our attention and we hope to have another opportunity to welcome you back. We would like to ensure that we will do our best to make your stay comfortable. Sincerely Yours, Thanh Nguyen Room Division Manager

Dear Ngin Hong, Many thanks for your effort to put up a perfect review. We are delighted to know that you enjoyed your stay and complimented Ms Rose who helped with the smartphone charger. In the meantime, we certainly look forward to an opportunity of accommodating you again in the near future! Yours Sincerely Thanh Nguyen Room Division Manager

Dear Anonymous, Thank you for your perfect rating for Fraser Suites Hanoi. We believe you enjoy your stay here with us and look forward to another opportunity to welcome back you soonest possible Sincerely Yours, Thanh Nguyen Front Office Manager

Dear Mr David, Thank you very much for your perfect rating on your good experience. We are glad to know that you enjoyed stay overall. We certainly look forward to welcoming you back soonest possible. Sincerely Yours, Thanh Nguyen Front Office Manager

Dear Mr Darren, Thank you very much for your perfect rating on your good experience. We are glad to know that you enjoyed stay overall. We certainly look forward to welcoming you back soonest possible. Sincerely Yours, Thanh Nguyen Front Office Manager

Dear Mr Olivier, Thank you for taking time to provide us your review on your stay! We are totally delighted that you enjoy your stay with us overall with perfect rating. Meanwhile, we are looking forward to welcome you back soonest possible. Yours Sincerely, Thanh Nguyen Front Office Manager

Dear Mr Toshiro, Thank you for providing us your feedback on your recent stay at Fraser Suites Hanoi! We appreciate your great review for our cleanliness and compliment on our delicious food. We certainly look forward to welcoming you back soonest possible Sincerely Yours, Thanh Nguyen Front Office Manager

Dear AFH, Thank you very much for your good review and rating for Fraser Suites Hanoi. We are glad to know that you enjoy your stay here with us and highly appreciate your compliments on our beautiful property with convenient facilities i.e washing machine. We certainly look forwards to welcoming you back soonest possible. Sincerely Yours Thanh Nguyen Front Office Manager

Dear Mr Simon, Thank you for providing us your feedback on your recent stay at Fraser Suites Hanoi! We are delighted to know that you enjoy your stay with us and appreciate your compliments for our location, great room and our helpful staff, especially Ms Amanda who was exceptional with her service. Her service excellence will be definitely shared with our team and a note of appreciation will be extended to her. We certainly look forward to welcoming you again soonest possible! Yours sincerely, Thanh Nguyen Front Office Manager

Dear Mr Terence, Thank you for taking time to provide us your review on your stay! We are delighted to know that you selected on us due to good location which is near attractions, accessible to highway. We look forwards to welcoming you back soonest possible. Sincerely Yours, Thanh Nguyen Front Office Manager

Dear Mr Andrew, Thank you for providing us your feedback on your recent stay at Fraser Suites Hanoi! We appreciate your great review for room well designed and extremely comfortable, as well as our unique pool that was a welcome relief during hot days in Hanoi. Most importantly, your compliment on our housekeepers who were sweet, friendly and so accommodating will be shared with our team and a note of appreciation will be extended to them. We certainly look forward to welcoming you again soonest possible! Yours Sincerely, Thanh Nguyen Front Office Manager

Dear Mr Hyuksoo, Thank you for your review on your stay at Fraser Suites Hanoi. We are delighted that you enjoy your stay at Fraser Suites Hanoi and compiment us with perfect score We certainly look forward to another opportunity to welcome you back soon! Yours sincerely, Thanh Nguyen Front Office Manager

Dear Mr Mouazzaz, Many thanks for providing us your review on your stay at Fraser Suites Hanoi! We are delighted and glad that you find our room clean and comfortable. Meanwhile, we wish you continue a pleasant stay with us and would want to ensure that we will do our best to make your stay comfortable! Yours Sincerely, Thanh Nguyen Front Office Manager

Dear sir/madam, Thank you for providing us your feedback on your recent stay at Fraser Suites Hanoi. Relate to your feedback about the wifi issue, we sincerely apologized for not meeting your expectation. We would appreciate if you could share with us further details via email "thanh.nguyen@frasershospitality.com" so we could accommodate the issue properly for service improvement. We certainly wish you will provide us another opportunity to accommodate and welcome you again in the near future Sincerely yours, Thanh Nguyen Front Office Manager