Nice breakfast. Nice gym. The staffs are very helpful and friendly.
Pornput
การตอบกลับจาก Adam McDonald วันที่ 16 ก.ย. 2015
Dear Pornput,
Thank you so much for sharing your comments about your recent stay with us. It is a delight to know that our hotel becomes a memorable part of your experience in Hanoi.
I look forward to welcoming you back to the hotel in the near future.
Warm regards,
Trang Nguyen
PA to General Manager
Very professional service and beautiful facilities
Huijia
เข้าพัก 1 คืน, เมษายน 2024
2/10 แย่มาก
Chung yee
22 เม.ย. 2024
All furniture and facilities are old
The power in my room all switch off suddenly in 15 mins,
Also the towel and bathroom not very clean
The breakfast is pretty good
Chung yee
เข้าพัก 4 คืน, เมษายน 2024
6/10 พอใช้
anne, Hawthorne
21 เม.ย. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Rooms are quite dated . Tv old and not working very well . Beds extremely hard
Old carpet in room needs replacing
Staff however excellent and kept rooms clean
การตอบกลับจาก Van Nguyen - Executive Assistant วันที่ 12 เม.ย. 2024
Dear TOMONORI,Thank you for your fantastic review!We are so happy that you have had a great time with us and hope to welcome you back soon.Warmest regards,
We loved our stay at InterContinental Hanoi Westlake. There concierge staff named “Tran Hue” also known as Mia was the best. She went above and beyond to provide the best customer service. She was very polite and helpful in booking all our private tours. Thank you so much again.
Manish
เข้าพัก 4 คืน, มีนาคม 2024
10/10 ดีเลิศ
Dan
17 มี.ค. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Beautiful properties
Dan
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Van Nguyen - Executive Assistant วันที่ 18 มี.ค. 2024
Dear Dan,Thank you for your fantastic review!We are so happy that you have had a great time with us and hope to welcome you back soon.Warmest regards,Van NguyenExecutive Assistant
การตอบกลับจาก Van Nguyen - Executive Assistant วันที่ 28 ก.พ. 2024
Dear RYOHEI,Thank you for your fantastic review!We are so happy that you have had a great time with us and hope to welcome you back soon.Warmest regards,
Friendly staff, cleanliness, housekeeping service is good. But the food at Saigon restaurant was really under par, not what you would expect from a 5 star hotel.
YuJung
เข้าพัก 5 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Van Nguyen - Executive Assistant วันที่ 16 ก.พ. 2024
Dear YuJung,Thank you for letting us know about your feedback for the recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, and we made sure to forward your comments to our Executive Chef and Kitchen team to work on and improve our menu in order to deliver the best cuisine experience to our valued guests.Warmest regards,
การตอบกลับจาก Van Nguyen - Executive Assistant วันที่ 16 ก.พ. 2024
Dear Nanaho,Thank you for your fantastic review!We are so happy that you have had a great time with us and hope to welcome you back soon.Warmest regards,
การตอบกลับจาก Van Nguyen - Executive Assistant วันที่ 8 ก.พ. 2024
Dear Travel,Thank you for your fantastic review!We are so happy that you have had a great time with us and hope to welcome you back soon.Warmest regards,
การตอบกลับจาก Van Nguyen - Executive Assistant วันที่ 5 ก.พ. 2024
Dear Thibault,Thank you for your fantastic review!We are so happy that you have had a great time with us and hope to welcome you back soon.Warmest regards,Van NguyenExecutive Assistant
6/10 พอใช้
PETER
18 ม.ค. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
PETER
เข้าพัก 2 คืน, มกราคม 2024
10/10 ดีเลิศ
Janice
8 ม.ค. 2024
Janice
เข้าพัก 4 คืน, ธันวาคม 2023
การตอบกลับจาก Van Nguyen - Executive Assistant วันที่ 16 ก.พ. 2024
Dear Janice,Thank you for your fantastic review!We are so happy that you have had a great time with us and hope to welcome you back soon.Warmest regards,
룸도 넘 좋았고 실내 수영장도 정말 만족했습니다. 이틀 묵었는데 이튿날은 온수기가 고장났는지 수영장 온도가 낮았는데 그래도 실내라 춥지 않게 놀 수 있었어요. 튜브 바람 넣는 기계가 없는건 아쉬웠어요 ~ 아이들 튜브 입으로 불어서 썼네요.. 조식도 맛있고 전체적으로 정말 만족한 호텔입니다!
This place is absolutely spectacular. We stayed here for three nights. The morning buffet was to die for. After a day walking around in Hanoi you will appreciate how quiet it is on the lake. Staff couldn't do enough for us… Highly recommend staying here.
การตอบกลับจาก Van Nguyen - Executive Assistant วันที่ 16 ก.พ. 2024
Dear Tadashi,Thank you for telling us about your recent stay. We are sincerely sorry that we were not able to meet the expectation you had of InterContinental hotels.If you do not mind, please kindly share more details with us - we are eager to learn about your experience and what to improve in order to deliver better stays to our valued guests.Warmest regards,
การตอบกลับจาก Van Nguyen - Executive Assistant วันที่ 22 ธ.ค. 2023
Dear Peter,Thank you for telling us about your recent stay. If you don't mind, we'd love to discuss your experience in more detail. Customer satisfaction is our No. 1 priority here at InterContinental Hanoi Westlake, and we'd love another opportunity to wow you.Warmest regards,
Good value with an excellent Breakfast. The quiet area away from the Old Quarter and yet within 10min drive was one of the main reasons for chosing this Hotel. The Hotel could do with a little rennovation but overall loved our stay here and have no qualms about staying here again. Staff was amazing from the moment we arrived to when we left and can't ask for more from them.