Alle tre di mattina ho dovuto cambiare camera per un fortissimo odore di fogna proveniente dal bagno. La nuova camera puzzava di fumo ed ho trovato cenere di sigaretta nel purificatore d’aria.
Il personale della reception non parla inglese, e siamo in un 5 stelle
เข้าพัก 2 คืน, พฤศจิกายน 2023
รีวิวที่ตรวจสอบแล้ว
2/10 แย่มาก
GYOUNGSUN
1 ก.ย. 2023
ไม่ชื่นชอบ: พนักงานและบริก าร
보증금 미 환불
8/14일 체크인하면서 보증금500위안 카드결제 하였는데,
9/1일 현재까지 보증금 환불이 진행되지않고있습니다.
타국가 경우 환불처리는 다음날 바로 진행되는데 중국호텔의 업무처리 매우 불쾌합니다.
호텔 체크인시 숙박비용 버금가는 보증금 을 결제 하도록하는 규정도 불만족인데다가 환불처리도 왜 이렇게 진행이 늦어지는지 이해불가입니다.
빠른 진행 부탁드립니다.
The hotel staff are very friendly and food was nice. The location is perfect, we walked to West Lake. The surroundings are very convenient. Good experience.
เข้าพัก 2 คืน, พฤษภาคม 2021
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
Lawrence
6 เม.ย. 2021
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
hotel experience 世貿群瀾大飯店
Location wise, it is not at the most convenient location as there are not too many shops around the hotel. Traffic could get really bad leaving the hotel as it is a one way traffic near the construction site. The check in experience was quick and efficient. Front desk staffs were well trained and courteous. Guest room toilet, decor and furniture looks old and outdated but clean. After getting the reminder from front desk staff about possible construction noises, I still picked the room facing the construction site but I can still hear the noises as early as 5-6AM in the morning. I am not sure I would pick the same hotel next time going to Hangzhou.
Nice, clean, good location.
Booked non-smoking room but the prepared non-smoking room is full of the smoking smell. Got room changed immediately and seems an upgraded room which is a bitter bigger.
My stay was great. No complaints. Staff was helpful. Starbucks in the hotel, which was lovely. Great location for getting to West Lake and other areas. The Spa downstairs was incredibly overpriced. Fancy hotel or not, the prices reflected that of a 5-star hotel in the States. I opted out. Hotel might could give a better guest discount to offset the inflated prices, and I bet more guests would use the service.