Hilton Garden Inn Hangzhou West Lake

Property class: 3.5

Choose dates to view prices

Hilton Garden Inn Hangzhou West Lake provides amenities, such as a gym and a restaurant. Stay connected with free in-room WiFi.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available
  • Business services
The current price is ฿2,104
฿2,453 total
includes taxes & fees
25 Oct - 26 Oct

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Room, 1 King Bed

A modern hotel room with a large bed, a desk, a chair, and a TV.

Room, 1 King Bed

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

A modern hotel room with a large bed, a flat-screen TV, a nightstand, and a view of the outdoors.

Deluxe Suite, 1 King Bed

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King room

A modern hotel room with a bed, sofa, and a small table. There is a TV mounted on the wall and a window providing a view of the city.

Superior King room

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

A modern hotel room with a large bed, a desk, a chair, and a TV.

Room, 1 King Bed, Accessible

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Single Beds

A modern hotel room with two beds, a desk, a TV, and a view of the city.

Room, 2 Single Beds

10.0 out of 10
Exceptional
(3 reviews)
  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Twin Room

A modern hotel room with two beds, a large TV, and a city view.

Superior Twin Room

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room

A modern hotel room with a large bed, a smaller bed, a desk, and a TV.

Family Room

10.0 out of 10
Exceptional
(1 review)
  • 29 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

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About the area

Located in Downtown Hangzhou neighbourhood, Hilton Garden Inn Hangzhou West Lake is connected to a shopping centre. Zhejiang Provincial Exhibition Hall and Hangzhou Opera are cultural highlights, and some of the area's attractions include Zhejiang Museum of Natural History and Zhejiang Science and Technology Museum. Westlake Culture Plaza and Xihu Tiandi are also worth visiting. Visit our Hangzhou travel guide
Map
Jingjin Building, 228 Middle Zhonghe Rd, Shangcheng District, Hangzhou, Zhejiang

What's nearby

  • Westlake Culture Plaza
    17 min walk - 1.5 km
  • Zhejiang Museum of Natural History
    20 min walk - 1.7 km
  • Wulinmen Wharf
    20 min walk - 1.7 km
  • Hangzhou Opera
    4 min drive - 2.2 km
  • Hangzhou Tower Shopping Mall
    5 min drive - 3.8 km

Getting around

  • Chaowang Road Station
    17 min walk
  • Hangzhou East Railway Station
    18 min drive
  • Hangzhou (HGH-Xiaoshan Intl.)
    38 min drive

Restaurants

  • 方老大面
    20 min walk
  • KFC | 肯德基
    18 min walk
  • KFC (肯德基)
    2 min drive
  • Honeymoon Dessert (满记甜品)
    18 min walk
  • McDonald's (麦当劳)
    2 min drive

About this property

Hilton Garden Inn Hangzhou West Lake

  • Hotel remodelled in 2024 and located near West Lake
  • Hilton Garden Inn Hangzhou West Lake provides amenities, such as a gym and a restaurant. Stay connected with free in-room WiFi.
  • Additional perks include:
    • Buffet breakfast (surcharge), meeting rooms and local meal delivery service
    • A front desk safe, a lift and smoke-free property
    • A 24-hour front desk
  • Room features
  • All 96 rooms feature comforts such as air conditioning, as well as perks such as free WiFi and desk chairs.
  • Extra amenities include:
    • Showers and hairdryers
    • Flat-screen TVs with cable channels
    • Wardrobes/cupboards, coffee/tea makers and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CNY 88 per person
  • A restaurant

Things to do

  • Gym

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Front entrance ramp
  • Hardwood flooring in room
  • Lift (90 centimetre wide door)
  • Transfer shower
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 10 floors
  • Art Deco architecture
  • Renovated entire property - March 2024
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Meal delivery service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

  • American Express
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 88 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Alipay and WeChat Pay
This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We should mention

Guests under 18 years old are not permitted at this adults-only property
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property class

Property class, provided by our rating system, is based on property type, amenities and services.

Frequently asked questions

Is Hilton Garden Inn Hangzhou West Lake pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hilton Garden Inn Hangzhou West Lake?

As of 22 Oct 2026, prices found for a 1-night stay for 2 adults at Hilton Garden Inn Hangzhou West Lake on 25 Oct 2026 start from ฿2,104, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hilton Garden Inn Hangzhou West Lake?

Hilton Garden Inn Hangzhou West Lake doesn't offer parking.

What time is check-in at Hilton Garden Inn Hangzhou West Lake?

Check-in begins at 3:00 PM. After-hours check-in is not available.

What time is check-out at Hilton Garden Inn Hangzhou West Lake?

Checkout is at noon.

Where is Hilton Garden Inn Hangzhou West Lake located?

Located in Downtown Hangzhou, this hotel is 0.8 mi (1.3 km) from Westlake Culture Plaza and 2.2 mi (3.6 km) from West Lake. Wulinmen Wharf and Zhejiang Museum of Natural History are also within 1 mile (2 km). Chaowang Road Station is 17 minutes by foot and West Lake Cultural Square Station is 17 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hilton Garden Inn Hangzhou West Lake Reviews

9.8

Exceptional

9.8

Cleanliness

10

Amenities

9.8

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 31 out of 36 reviews
Rating 8 - Good. 3 out of 36 reviews
Rating 6 - Okay. 2 out of 36 reviews
Rating 4 - Poor. 0 out of 36 reviews
Rating 2 - Terrible. 0 out of 36 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean, staff is very friendly and location very close to west lake.
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Favorite in Hangzhou

Great place in a great area
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great location and friendly staff. Value for money.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Great service, great location
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Great staff , great location
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

best place in Hangzhou

Best place in Hangzhou
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hidden gem

Nice small hotel in a great area
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My favourite in Hangzhou

Perfect little hotel with all conveniences needed
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Well cleaned hotel
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. It excells when being compared with the counterpart in US. The overall hotel experience is 1 to 2 tiers higher.
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Favorite

My favorite place to stay in Hangzhou.
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Clean room, good staffs, breakfast. Have self served washer and dryer. Convenient location. Good value.
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
杭州の中心部にある地下鉄「龍翔橋駅」から徒歩約15分の場所に位置しています。 ホテル内にはランチやディナーのレストランはありませんが、周辺には大小さまざまな飲食店が多くあり、食事には困りません。 朝食は充実しており満足できました。 また、チェックアウトは午後2時まで可能で、ゆったり過ごせる点も魅力です。
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
長輩很滿意 就是離地鐵有點遠
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Enak dan lumayan. Akan pergi lagi.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
とても綺麗なホテルでゆっくりできました。また出張時に利用したいと思います。
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
安靜、乾淨！早餐食物還可以，但不豐富！唯一可惜 ，師傅的臉很臭，讓人食慾受影響。
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常方便，酒店員工很友善，附近很多商場，又近西湖
Stayed 5 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

完美的新裝潢入住體驗

服務親切有笑容，解說詳盡。
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

極佳體驗

櫃檯人員親切熱情有笑容，解說詳明。
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

杭州舒適之旅

接待櫃檯人員服務熱忱細心有笑容，值得稱讚。房間新裝修、設備新穎、乾淨、舒適。
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Staff & service, property conditions & facilities
Excelente!
Stayed 4 nights in Oct 2024