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RedLevel at Gran Melia Palacio de Isora - Adults Only

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Luxury
5.0 star property
9.6

Exceptional

Elegant escape with stunning beach views

Serene and relaxing, this beautiful resort offers incredible views and a lovely public beach and promenade. Delight in excellent restaurants and great food, all within a peaceful atmosphere.

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is ąøæ12,046
ąøæ12,890 total
includes taxes & fees
1 Jun - 2 Jun
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Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 80 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Restrictions apply; for more information contact the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children younger than 16 are not allowed at this adults-only property; all guests 16 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Pet fee: EUR 80 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
This property uses some solar energy; some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 16 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
Guests under 16 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does RedLevel at Gran Melia Palacio de Isora - Adults Only have a pool?

Yes, this property has 3 outdoor pools.

How much does it cost to stay at RedLevel at Gran Melia Palacio de Isora - Adults Only?

As of 24 May 2026, prices found for a 1-night stay for 2 adults at RedLevel at Gran Melia Palacio de Isora - Adults Only on 1 Jun 2026 start from ąøæ12,046, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is RedLevel at Gran Melia Palacio de Isora - Adults Only pet-friendly?

Yes, this property allows dogs (limit 2 total). There's a fee of EUR 80 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at RedLevel at Gran Melia Palacio de Isora - Adults Only?

Self-parking and valet parking are free at this property.

What time is check-in at RedLevel at Gran Melia Palacio de Isora - Adults Only?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at RedLevel at Gran Melia Palacio de Isora - Adults Only?

Checkout is at noon.

Are there all-inclusive benefits at RedLevel at Gran Melia Palacio de Isora - Adults Only?

Some rate plans available at this hotel are all-inclusive.

Where is RedLevel at Gran Melia Palacio de Isora - Adults Only located?

Located in Guia de Isora, this beachfront hotel is on the boardwalk, steps from Alcala Beach and within 6 mi (10 km) of Los Gigantes Marina and Los Gigantes Beach.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.6

Exceptional

9.6

Cleanliness

8.6

Location

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 326 out of 409 reviews
Rating 8 - Good. 62 out of 409 reviews
Rating 6 - Okay. 16 out of 409 reviews
Rating 4 - Poor. 3 out of 409 reviews
Rating 2 - Terrible. 2 out of 409 reviews

Reviews

Verified

10/10 Excellent

Mihai

Liked: Cleanliness, staff & service, amenities
Nice clean room with front ocean view
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, amenities, property conditions & facilities
Staff and calm atmosphere
Stayed 5 nights in Dec 2025
Verified

6/10 Okay

Jules Charlotte Curtis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You will be staying in a section of a large resort. Your room may well be in amongst the all-inclusive families. Not an issue for us but if you are expecting exclusive adults only, then this is not the place for you. If you are expecting 5 star luxury, then this is not it. Don't spend money on a "premium/luxury" sunbed, the system felt like a scam, the service was terrible. We enjoyed sitting in the sun, we enjoyed breakfast and our room but anything app or service related ended up being met with impending dread. We were called many times by the manager to check we were ok after we wrote a complaint but it was all very awkward. We ended up ordering food for delivery from a place in the next village on two nights, the best food we had all week! They commented to us how bland the food was in the hotel without any prompting from us so it obviously has a reputation. I would suggest staying somewhere smaller that cares about the customer experience more.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely resort in a wonderful location. Very easy to get around the island via car so highly recommend a rental. The resort is quite nice, peaceful and relaxing with very good restaurants.
Stayed 7 nights in Jan 2024
Verified

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very good with lots assistance with several issues during our stay,would definitely recommend
Stayed 9 nights in Feb 2024
Verified

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Adult only Redlevel area felt like a small hotel but with benefits of large luxury hotel. Lots of great pools.
Stayed 7 nights in Sep 2024
Verified

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and great location, not too many rules and regulations so you can just get on and enjoy your holiday on your terms. Highly recommend.
Stayed 7 nights in Oct 2024
Verified

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great selection of restaurants. Red Level is definitely worth the extra money. We will absolutely return
Stayed 7 nights in Feb 2025
Verified

10/10 Excellent

Sury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility and super helpful staff. Love them
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Red level staff ā€¦ absolutely magnificent ā€¦ they were helpful and responsive to all my needs and questions. I really want to come back as this was one of the experiences of a lifetime.
Stayed 5 nights in Dec 2024
Verified

4/10 Poor

Jeffrey

Liked: Cleanliness
Disliked: Amenities
Resort grounds and room size/cleanliness were fabulous, everything else was below average. Pool staff would not take an order - no service to save their lives, rather talk amongst themselves and would get upset when you'd walk to the bar to order - this resort could double/triple profits overnight if they learned and charged for service. I paid Red Level to escape kids and to relax - my ocean view room was over the Italian kitchen and other amenities downstairs, could hear loud noises, banging and yelling until 1-2 AM each evening. The high-end restaurant at Red Level was horrid! If you want to overpay for fluffy bite size crap you are in luck...just don't waste your time no matter how they market the experience. Americans - this is primarily a Spanish/Brit facility. The grounds are NOT huge they are adequate and simple to move throughout, the food is bland, most of the buffet are cold cuts and things you just won't eat (stewed tomatoes, cabbage salads etc... evenings they cooked steaks but still don't have a clue how to prepare (even with their chef hats on) the major option was would you like a sprinkle of salt on that? Make sure to bring an electrical converter to charge phones etc as everything is European. Nice hotel but really frustrating atmosphere when trying to relax and escape normal everyday issues.
Stayed 6 nights in Jun 2025
Verified

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and hotel
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Neall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Hotel, amazing stay
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Second time here, better than the first.
Stayed 6 nights in May 2025
Verified

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent quite facility in a big hotel.
Stayed 6 nights in Sep 2023
Verified

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and fantastic staff. Food was genuinely outstanding. Breakfast was a highlight having been served by the most friendly and welcoming staff only to be beaten by Gabriella in the Italian restaurant whose warmth and attention to detail were exemplary
Stayed 3 nights in May 2023
Verified

10/10 Excellent

Leonid

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful everything
Stayed 7 nights in Jun 2024
Verified

10/10 Excellent

Jacqueline Gaye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second stay at the Red Level and we werenā€™t disappointed. The level of customer service throughout the hotel is exemplary, the grounds are immaculate, the cuisine varied and first class and the accommodation and housekeeping excellent. If I could sum this hotel up in five words - ā€œA little bit of paradiseā€.
Stayed 4 nights in Jul 2022
Verified

10/10 Excellent

Derek B

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property with a nice public beach and promenade right outside. Friendly staff, great food, good drinks, nice room, incredible views. Canā€™t ask for much more. Great way to spend the weekend, or a week. My one and only complaint were that the light switches in the room were difficult to operate at times.
Stayed 3 nights in May 2023
Verified

6/10 Okay

Simon Richard

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We have stayed RedLevel at Gran Melia Palacio de Isora on 4 occasions now going back to 2016 but to be honest Gran Melia need to up their game if this is "flag ship" "Red Level" offering as the hotel is now looking quite tired and the rooms are needing a complete rework now. Not good frankly and still quite expensive. The room was not very clean, the furniture in the room was in poor condition with doors that don't close on wardrobes and drawers that stick. The bathroom was very tired and not clean in places. The restaurants offered poor quality food that is sold as high end dining at a high price. One meal was inedible. We ate out of the hotel for the rest of the holiday at local restaurants and paid far less with very good quality. I don't mind paying for great quality food but this was far from it. Sun beds around the red level pool and in the red level garden were dirty and in poor condition in some cases.Overall very disappointing. Gran Melia just lost a good customer.
Stayed 10 nights in May 2023
Verified

8/10 Good

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zimmergeruch war gewƶhnungsbedĆ¼rftig.Schƶne Poolanlage
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Gaoli

Liked: Cleanliness, staff & service, property conditions & facilities
酒åŗ—ēŽÆ境儽ļ¼Œå«ē”ŸęœåŠ”č®¾ę–½é½å…Øļ¼Œčˆ’适åŗ¦
Stayed 5 nights in Nov 2024
Verified

10/10 Excellent

Valentina

Liked: Cleanliness, staff & service, property conditions & facilities
Tutto perfetto. Un letto comodissimo, una doccia fantastica, personale allā€™altezza. Sono stati 4 giorni indimenticabili! Grazie Red Level!
Stayed 4 nights in Apr 2024
Verified

10/10 Excellent

Marko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tasokas resort!

Palvelu erinomainen ja kohteessa useita lomakeskuksen omia ravintoloita.
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Cuno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ferien wie man es sich wĆ¼nscht! Sehr freundliches und gut geschultes Personal. An dieser Stelle ein besonderes Dankeschƶn an Jessica von der Reception. Wir kommen sehr gerne wieder.
Stayed 7 nights in Oct 2023