6/10 พอใช้
Rachel
เดินทางกับครอบครัว
14 มิ.ย. 2024
ชื่นชอบ: พนักงานและบริการ
Had reserved a few months in advance, (2 rooms) I had tried to call hotel to confirm my reservation a few days before (no one ever answered phone.) when we arrived they only found one reservation. I showed them my receipt from Expedia but that wasn’t enough. We had just flown in, so it was a little frustrating that my other family member couldn’t get her room. We left to eat (while manager looked for an email verifying my reservation. We came back in the evening (in between all of this , called Expedia, they were going to move us to another hotel, they also tried to reach hotel.) Finally thanks to the evening staff, they found the paperwork and we were given the other room. I wanted to thank them when we checked out, but it seems they thought I was going to say something different. I was glad it worked out. The manager never came out to apologize for the inconvenience. All of the other staff was very nice. There is a lot of construction going on right now, so getting in and out is a little challenge. Once the highway is fixed it will be nice. Would I give it another try? Yes, everyone deserves a second chance. Everything else was fine except the snag checking in.
Rachel
เข้าพัก 1 คืน, มิถุนายน 2024