"We arrived at 8 a.m. after a flight change. I knew our room wouldn’t be ready, check‑in is at 3, but the difference in treatment was unbelievable. The two men ahead of us were greeted warmly, offered bag storage, and invited to enjoy the breakfast area.
When it was our turn, the front desk staff member became instantly rude. He told us our room wouldn’t be ready until late afternoon and didn’t offer to take our bags, we had to ask. He rolled his eyes and sighed like we were bothering him. As...
"We arrived at 8 a.m. after a flight change. I knew our room wouldn’t be ready, check‑in is at 3, but the difference in treatment was unbelievable. The two men ahead of us were greeted warmly, offered bag storage, and invited to enjoy the breakfast area.
When it was our turn, the front desk staff member became instantly rude. He told us our room wouldn’t be ready until late afternoon and didn’t offer to take our bags, we had to ask. He rolled his eyes and sighed like we were bothering him. As...
Lynn