Thank you for the feedback and great detail of what you encountered. To clarify: The envelope was meant to be given for payment for your urgent relocation to your new hotel receptionist, not you. The amount mentioned was practically the same amount you have paid for your room without any corresponding commissions and taxes. The receptionist as a trainee had to deal with an urgent situation that needed immediate resolution in order to minimize any delays on your checking in. As needs of the hotel are constant and guest’s desires must be addressed as soon as possible we decided to provide you a room at the famous Caldera where steps are involved in all occasions. We were not notified that a disability issue was part of your room reservation thus this decision, practically to even things and have you in a room by the cliffside. If you had attempted to explain at check in, a different choice would have been made as Fira town has numerous hotels next to each other. Addressing this review, we believe it is unfair as you practically never stayed at Theoxenia. Apologies again for your discomfort.

Thank you for your feedback!!!

Thank you for your feedback!!!

Thank you thank you!!!! Have a lovely life!

Thank you for your kind feedback. Have a fabulus winter!

Thank you for your kind feedback. Have a fabulus winter!

This is because you had booked a room with city view and not Caldera/Volcano view. You could always walk up the 17 steps to the second floor to enjoy our terraces and patios that view the Caldera. It is rare that some guests do not read any of our descriptions and then feel they were misinformed. No fuss, thank you for your kind words about the location and we know you had a good time anyway,Have a joyful 2023!Theoxenia Staff

Lovely people and review. Thank you!

Thank you for your kind words Mr Alan. Lydia, Alma, Aggelos and Javier had a big smile when seeing your review. We wish Santorini was in full mode while your winter stay, now everyone is getting ready for the summer season. Our kindest and warmest regards. Stay safe please.

Thank you for your generous review!

Thank you for your kind feedback Sir. We wish you had stayed longer to enjoy Santorini, and thank you for your understanding when we had to move you to your original room. Stay safe and have great and smiley life!

What a nice and generous review. Thank you. You have only stayed for very small time and this review is a New Year gift that helps us to keep an ongoing high-end service. Theoxenia is a very small hotel with great people and knowledge of the island, as we are serving guests for many many years already, from generation to generation and until this Volcano island completely re-destroys itself we hope to be here to assist people in getting to know this island as much as possible for these few days while in Santorini. Have a wonderful year, stay smiley and kind as we remember you and we wish all the best to your family and wonderful spouse. Always at your disposal Mr Mahesh.

Thank you for your kind feedback. We wish to see you again in the future.

Thank you for your nice words and for staying with us. We wish to see you again in the future.

Vielen Dank für Ihre freundlichen Kommentare. Es wird uns eine Freude sein, Sie in Zukunft wiederzusehen.

Thank you for your kind review. It is always a pleasure for us to accommodate people like you are, with so nice mood and always with a smile.You were excellent guests and we wish to see you again in the future. Greetings to all of you from the staff of Theoxenia Hotel and especially to your mother.

Dear Anonymous , Thank you for your kind review. We are looking forward to see you again in the future.

Thank you for your feedback. For the past 20 years we have no pool but we are using the Aressana's one. Jacuzzi is working just fine but is not heated when the temperature outside is 30-36 Celcius, but on day temperatures to use as refreshing whirlpool. Rooms are outdated although we have made changes the past 4 years and we are working on our next renovation, thus the inexpensive room rates in comparison to the rooms from the rest of the Hotels in the area. And yes, there are plenty of Hotels around, but obviously you chose us for the good reviews and the price comparison. Again, thank you for your kind feedback and generous rating.

Dear Anonymous, Theoxenia 's staff and George they would like to say thank you for your lovely words. This is the best reward on our strives to serve you and make you happy and satisfied, as much possible we can. We will more than happy if we 'll see again.

Thank you for your kind comments. It will be a pleasure for us to see you again in the future.

Dear Anonymous, thank you for your kind feedback. We wish to see you again in the future. Stay safe and healthy

Thank you Mr Cathleen D. for your feedback We hope you are back home safe and your trip to Santorini was worth it. Our apologies for anything that you disliked staying with us or the island. Until next time stay smily and active as we got to know you.

Thank you for your kind review. We are looking forward to see you again in the future.

Dear Mr Francisek, thank you for your generous feedback. It was a pleasure to have you as a guest and all the rooms personnel and the reception staff, Eleni, Chris and Valadis wish you the best. Stay safe and smily like every morning. From us here at Theoxenia in Santorini Island, Kalimera (Goodmorning in Greek) as this is how you are remembered by us, smiling every morning on your way to breakfast!

Thank you for your kind words. Always a pleasure to share a bit of the island with great Expedia customers. We hope to see you again in the future, it will be our pleasure,

Thank you for your kind feedback. We wish to see you again in the future.

Thank you for your feedback. Yes, is clearly noted that Theoxenia does use the swimming pool of our sister Hotel Aressana except winter season. Cash payments are not possible at Theoxenia for Expedia customers for the past couple of years as Expedia pay us directly, we only collect stay tax, so make sure to use the original site of Expedia or Hotels.com (and their fine subsidiaries) when booking. Lastly, the Hotel is based in the city centre, so people walking by and shops are right there, a lively neughborhood by the cliffside. Other choices are still available on more remote locations around the island for complete silence. We hope to be of a better assistance in your next visit.

Thanks for staying with us. We appreciate your feedback!

Thank you Anonymous customer. We hope to see you again. Our warmest regards, stay safe.