On the first day everything was great, until we returned to the hotel and discovered there was no hot water and the toilet wasn’t working. That same night, I sent a message to reception, and they replied saying someone would be sent to look into both issues. The next day, I followed up and told them we’d be out all day, returning in the evening, and needed everything fixed by then. They assured me it would be taken care of.
Later in the day, I checked again, and the receptionist informed me that a part was needed and repairs wouldn’t be completed for a few days. He quickly offered us another room, but it was on the top floor with no elevator. Since I was traveling with teenagers, I didn’t want to carry luggage up three flights of stairs. I declined and asked for a ground-floor option, similar to our current room, or something in a building with an elevator. They eventually found us a room not far from our original location.
The new room was clean and quiet, but one of the air conditioners wasn’t working properly. When temperatures are close to 40 degrees, this makes a big difference. I complained about it, but never received a response. I would stay again as the room was lovely and the area was nice.
