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"Snot literally smeared on the walls. Saw the reci"

"A beautiful hotel to stay in located in the heart of West Hartford. The helpful staff and easy valet parking make any visit even more enjoyable. The breakfast is always delicious and we look forward to that part of our trip! The rooms are clean, tidy and very comfortable. The well appointed gym is a nice plus. Cannot wait for our next trip!!!!"

"Room was clean Staff was EXCEPTIONAL ! Check in and check out went smoothly Breakfast was prompt and pleasant Remodeling going on at the hotel and surrounding buildings so there was a lot of construction vehicles and dumpsters and noise"

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"Proximity to People’s Bank Arena and the Yard Goats Stadium couldn’t be better. We saw a baseball and hockey game on the same weekend. The kids had a blast. The rooms were clean and parking was easy. Staff were lovely."

"Bathrooms are not updated on 2026"

"The premises were immaculate."

"Breakfast wasn't good. Old looks and not well maintained. Bathtub water drainage was poor, door wouldn't close properly. "

"Clean and comfortable property!"

"Clean room and nice and quiet"

"The front desk staff member was amazing and the hotel was very nice. "

"The breakfast buffet was lovely. Our concern was that all guests are charged an additional $20/day for amenities. We were there on a Monday overnight. The restaurant was closed, the pub was closed, the pool table room was closed, the pool wasn't open yet for the season and there wasn't any special programming. It would be more transparent to just include that $20 in the fee, then to make it seem like you are getting some extra amenities that any other hotel would just have included in the cost"

"Clean room. Staff was exceptional - Karissa at check-in; everyone friendly and just above and beyond helpful. The breakfast morning staff also above and beyond. We plan to return every year for our daughter’s dance competition."

"Breakfast was ok not great. "

"Staff was kind and professional"

"Staff was super friendly. 12pm checkout. They accommodated us with baby crib and the room was very spacious. Excellent service and very helpful staff"