We apologize for the inconvenience caused during your stay. For the soundproofing issue we at the hotel provide earplugs for the guest. May request it at the reception for the earplug. Also, Housekeeping only will be provided if the guest requests the front desk to clean the room. If there is no request made by the guest to clean the room then the hotel staff won't be entering the room. The reason why, we do not enter the room without the customer's request is that because there will customer's belongings inside the room. Hopefully, we love to host you again in the future by giving you a comfortable stay with us.

Thank you for taking the time to review our property, your comments are very much valued. We are pleased that you found value and hospitality during your stay. We will take note of your feedback and will do the necessary. We look forward to seeing you on your next trip to Penang!

Thank you for taking the time to review our property, your comments are very much valued. We are pleased that you found value and hospitality during your stay. We will take note of your feedback and will do the necessary. We look forward to seeing you on your next trip to Penang!

Dear Preeyamas,Thank you for your comments. I apologize for the problems that you encountered during your last stay. I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Please feel free to call me at the office number below.

Dear Ming Yu,Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. We are pleased that you found value and hospitality during your stay. We will take note of your feedback and will do the necessary. We look forward to seeing you on your next trip to Penang!

Dear Quah Siew,Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. We are pleased that you found value and hospitality during your stay. We will take note of your feedback and will do the necessary. We look forward to seeing you on your next trip to Penang!

Dear Lim Soon Shien,Thank you for your comments. I apologize for the problems that you encountered during your last stay. I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Please feel free to call me at the office number below.Thank you for staying with us, and we look forward to another chance to serve you.

Dear Mohamed,Thank you for your comments. I apologize for the problems that you encountered during your last stay. I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Please feel free to call me at the office number below.

Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. We are pleased that you found value and hospitality during your stay. We will take note of your feedback and will do the necessary. We look forward to seeing you on your next trip to Penang!

Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

Dear, Thank you for your comments. I apologize for the problems that you encountered during your last stay. I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Please feel free to call me at the office number below. Thank you for staying with us, and we look forward to another chance to serve you.

Dear Yong,Dear, Thank you for your comments. I apologize for the problems that you encountered during your last stay. I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Please feel free to call me at the office number below. Thank you for staying with us, and we look forward to another chance to serve you.

Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

Dear Yu, Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay and don't hesitate to call me to share more information and I will try my best to rectify the situation

Dear Guest, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management. We do hope you give us another chance as we will definitely improve our services.

Dear Mohd Fairuz, Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay and don't hesitate to call me to share more information and I will try my best to rectify the situation

Dear Julie Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay and don't hesitate to call me to share more information and I will try my best to rectify the situation

Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

Dear Jennifer, Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our wifi service was down. Thank you and look forward to seeing you soon.

Dear Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay

Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that youenjoyed your stay and I'm looking forward to having you again as a guest in our hotel

Dear Ramlan. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with!

Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that youenjoyed your stay and I'm looking forward to having you again as a guest in our hotel

Dear Guest, Thank yuou for the review. Would like to have you in our hotel again on your next trip to Penang!

Dear Guest, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

Dear Edmund. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! Regards to the noise we will be replacing those windows with sound proof soon. We hope to welcome you back to the hotel in the near future.