Dear Kristen,Thank you for sharing your thoughts with us. We're delighted to hear that you enjoyed a comfortable stay and found your room to be clean. We're also glad that you found our offerings to be a good value. We look forward to welcoming you back soon and providing an even better experience during your next visit.Regards,Guest Relations Team

Dear Alexandra,Thank you for sharing your experience with us. We're very sorry to hear about the situation you encountered during your recent stay. We understand how important it is for families to be accommodated according to their needs, especially when traveling with children and grandparents.I am sorry to learn that we were unable to meet your request for connecting rooms, despite having received confirmation in advance. We strive to provide exceptional service and communication, and it appears that we fell short in this instance. We apologize for the frustration and inconvenience this caused you and your family.We appreciate your feedback and take your concerns seriously. We will investigate this matter internally to ensure such miscommunications are avoided in the future. Thank you for your loyalty to our hotel, and we sincerely hope you will consider staying with us again in the future so that we can provide you with the experience you deserve.Regards,Guest Relations Team

Dear Carrie,Thank you for sharing such a beautiful review of your stay. We appreciate your feedback and look forward to welcoming you back again for another excellent stay.Regards,Guest Relations Team

Dear Graeme,Thank you for your perfect feedback score. We are pleased to hear you found our location and staff to your liking. We look forward to welcoming you back again soon, Regards,Guest Relations Team

Dear Nikki,Thank you for sharing your feedback. We are pleased to hear you found our location convenient and your check-in to your liking. We look forward to welcoming you back again soon.Regards,Guest Relations Team

Dear Sarah,Thank you for your feedback. We're glad you enjoyed your stay and our convenient location. We apologize for the reservation mix-up but are happy you liked the upgrade and the comfortable bed. Noted about the bathrobe! We hope to see you again soon.Regards,Guest Relations Team

Dear Judy,Thank you for your perfect feedback score of 5 which we are pleased to see. We are also pleased to hear you found our location convenient for your flight. We appreciate your feedback and look forward to welcoming you back again soon.Regards,Guest Relations Team

Dear Margaret,Thank you for sharing your feedback which we're pleased to see. We pleased to hear you received an excellent service and found your stay comfortable. We appreciate your feedback and look forward to welcoming you back again soon.Regards,Guest Relations Team

Dear Emma , Thank you for taking the time out in leaving a review about your recent stay with us. Your feedback means a lot and will be passed on to the relevant department.Kind regards,Sofitel London Gatwick

Dear Ioan, Thank you for taking the time out in leaving a review about your recent stay with us. Your feedback means a lot and will be passed on to the relevant department.Kind regards,Sofitel London Gatwick

Dear WilliamThank you for taking the time out in leaving a review about your recent stay with us. Your feedback means a lot and will be passed on to the relevant department. Please accept our apologies for any inconvenience you may have encountered during your time with us. Kind regards,Sofitel London Gatwick

Dear Leonard,Thank you very much for your glowing review. We're thrilled to hear that you found our staff to be friendly and that your room met your expectations in terms of cleanliness. Providing excellent service and a comfortable environment for our guests is always our top priority, so it's incredibly rewarding to receive such positive feedback.We're delighted that you had a great experience overall during your stay with us. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon.Regards,Guest Relations Team

Dear Gemma,Thank you very much for your review about your stay with us! We will pass your comments on to our reception department.We appreciate your feedback and hope to see you soon!Kind regards,Eleni

Dear John,We're deeply sorry to hear about your disappointing experience with our staff response. Providing exceptional service is a top priority, and we apologize for falling short of your expectations. Your feedback is invaluable, and we're committed to addressing the issues you encountered to ensure improvements are made. We hope to have the opportunity to regain your trust in the future.Regards,Guest Relations Team

Dear Aidan,Thank you for your perfect feedback score. We look forward to welcoming you back for another excellent stay. Regards,Guest Relations Team

Bonjour,Thank you for this wonderful review! I am very pleased to read that you had a lovely time at the Sofitel London Gatwick.Thank you once more for taking the time to write this review and we look forward welcoming you back to the Sofitel London Gatwick.Kind regards,Front office team

Dear Anthony, Thank you for your feedback. We appreciate you taking the time out in leaving a response about your recent stay with us. Kind regards, Sofitel London Gatwick

Dear David, Thank you for your feedback. We appreciate you taking the time out in leaving a response about your recent stay with us. Kind regards, Sofitel London Gatwick

Bonjour!Thank you for your kind words! I am very pleased to read that you had a wonderful experience at the Sofitel London Gatwick.Thank you once more for taking the time to write this review and we look forward welcoming you back to the Sofitel London Gatwick.Kind regards,Front office Team.

Dear James,Thank you for taking the time to provide feedback on your recent experience. We're disappointed to see that your score was lower than expected. We value your feedback and would appreciate any specific comments you could share to help us address your concerns effectively. We hope for the chance to enhance your experience during a future stay.Regards,Guest Relations Team

Hi Mr Richard,Thank you for your review of your recent stay with us. We very much appreciate you taking the time to do so and delighted to hear that you enjoyed your time with us!Kind regards, Sofitel London Gatwick

Bonjour!Thank you for your kind words! I am very pleased to read that you had a wonderful experience at the Sofitel London Gatwick.Thank you once more for taking the time to write this review and we look forward welcoming you back to the Sofitel London Gatwick.Kind regards,Front office Team.

Bonjour,Thank you for taking the time to write this review.We are happy to hear that you enjoyed your stay with us. It is indeed very convenient being directly connected to the Gatwick North Terminal. Thank you again for your kind words. We look forward welcoming you back to the Sofitel London Gatwick in the future.Kind regards,Front office team

Bonjour,Thank you for your kind words! I am very pleased to read that you had a good experience at the Sofitel London Gatwick.Thank you for your Feedback. Please accept our apologies for any inconvenience that you may have encountered with us. Feedback as yours are what helps us to improve or service for our tomorrow. Thank you once again for bringing this matter to our attention. We hope to see you again in the near future. Kind regards,Front office team

Dear Pierrette,Thank you for sharing your feedback score. Should you wish to share more information regarding your experience, we would be happy to hear so that we can investigate on your behalf. We hope we would have the opportunity to welcome you back again so that we can hopefully fully exceed your expectations next time around.Regards,Guest Relations Team

Bonjour,Thank you for this wonderful review! I am very pleased to read that you had a lovely time at the Sofitel London Gatwick.Thank you once more for taking the time to write this review and we look forward welcoming you back to the Sofitel London Gatwick.Kind regards,Front office team

Dear Pauline, Thank you for your feedback. This means a lot to us and will be sharing you’re your experience with our team. We are very happy that you had a lovely stay with us. We hope to see you again in the near future. Kind regards,

Bonjour,Thank you for this wonderful review! I am very pleased to read that you had a lovely time at the Sofitel London Gatwick.Thank you once more for taking the time to write this review and we look forward welcoming you back to the Sofitel London Gatwick.Kind regards,Front office team

Thank you for taking the time to tell us about your experience at the Sofitel London Gatwick.We at Sofitel Gatwick try to take every opportunity to go above and beyond guest needs ensuring that our guests have a wonderful stay experience and I was deeply disappointed to learn that your stay was ruined the faulty air con as this should not have happened. Please be assured that we have addressed your valued points to the relevant Head of Departments for further review and action in order to prevent any occurrences of this nature in the future. I hope to have an opportunity to restore your confidence in our hotel. I would like to remain at your assistance for any upcoming visit in order to ensure you of a relaxing stay with us.

Thank you for taking the time to write this review.We are happy to hear that you enjoyed your stay with us. It is indeed very convenient being directly connected to the Gatwick North Terminal. Thank you again for your kind words. We look forward welcoming you back to the Sofitel London Gatwick in the future.

Bonjour,Thank you for this wonderful review! I am very pleased to read that you had a lovely time at the Sofitel London Gatwick.Thank you once more for taking the time to write this review and we look forward welcoming you back to the Sofitel London Gatwick.Kind regards,Front office team

Thank you for taking the time to write this review.We are happy to hear that you enjoyed your stay with us. It is indeed very convenient being directly connected to the Gatwick North Terminal. As our priority is to ensure our customers are receiving impeccable service, please be assured that we have addressed your valued points to the relevant Head of Departments for further review and action in order to prevent any occurrences of this nature in the future.

Dear Stuart, Thank you for your feedback. We appreciate you taking the time out in leaving a response about your recent stay with us.We apologies for any inconvenience caused during your time with us. Kind regards, Sofitel London Gatwick

Bonjour,Thank you for taking the time to write this review.We are happy to hear that you enjoyed your stay with us. It is indeed very convenient being directly connected to the Gatwick North Terminal. Thank you again for your kind words. We look forward welcoming you back to the Sofitel London Gatwick in the future.Kind regards,Front office team

Dear Jason, Thank you for your feedback. We appreciate you taking the time out in leaving a response about your recent stay with us.We apologies for any inconvenience caused during your time with us. Kind regards, Sofitel London Gatwick

Hi ALex, thank you for your review of your recent stay with us. That is great to hear that you enjoyed your room and we will definitely share your feedback with the Front Office Team.Kind Regards

Bonjour!Thank you for your kind words! I am very pleased to read that you had a wonderful experience at the Sofitel London Gatwick.Thank you once more for taking the time to write this review and we look forward welcoming you back to the Sofitel London Gatwick.Kind regards,Front office Team.

Bonjour,Thank you for this wonderful review! I am very pleased to read that you had a lovely time at the Sofitel London Gatwick.Thank you once more for taking the time to write this review and we look forward welcoming you back to the Sofitel London Gatwick.Kind regards,Front office team

Dear Jay, Thank you for your feedback. We appreciate you taking the time out in leaving a response about your recent stay with us. Kind regards, Sofitel London Gatwick

•Hi Edmond, thank you for your review of your recent stay with us. That is great to hear that you enjoyed your room and we will definitely share your feedback with the Front Office Team. Kind Regards

Hi Troy , thank you for your review of your recent stay with us. That is great to hear that you enjoyed your room and we will definitely share your feedback with the Front Office Team. Kind Regards

Dear Colin , thank you for your review of your recent stay with us. That is great to hear that you enjoyed your room and we will definitely share your feedback with the Front Office Team. Kind Regards

Dear Ian, Thank you for your feedback. We appreciate you taking the time out in leaving a response about your recent stay with us.We apologies for any inconvenience caused during your time with us. Kind regards, Sofitel London Gatwick

Hi Jeremy, thank you for your review of your recent stay with us. That is great to hear that you enjoyed your room and we will definitely share your feedback with the Front Office Team. Kind Regards

Thank you for taking the time to fill out this review.We truly appreciate your feedback and hope to have an opportunity to welcome you back to our Hotel on your next travels through Gatwick.

Bonjour!Thank you for your kind words! I am very pleased to read that you had a wonderful experience at the Sofitel London Gatwick.Thank you once more for taking the time to write this review and we look forward welcoming you back to the Sofitel London Gatwick.Kind regards,Front office Team.

Dear Rory, Thank you for your feedback. This means a lot to us and will be sharing you’re your experience with our team. We are very happy that you had a lovely stay with us. We hope to see you again in the near future. Kind regards, Sofitel Gatwick Team

Dear Malcolm, Thank you for your feedback. This means a lot to us and will be sharing you’re your experience with our team. We are very happy that you had a lovely stay with us. We hope to see you again in the near future. Kind regards, Sofitel Gatwick Team

Dear Guest, Thank you for your feedback. This means a lot to us and will be sharing you’re your experience with our team. We are very happy that you had a lovely stay with us. We hope to see you again in the near future. Kind regards, Sofitel Gatwick Team

Hi Francesca, thank you for your review of your recent stay with us. That is great to hear that you enjoyed your room and we will definitely share your feedback with the Front Office Team. Kind Regards