Search Hotels in Garita de Otay, Tijuana

"Not happy at all there was a national emergency we stay there all the time and they are refusing to refund half! Also they charged me 2 nights for 1 night and refuse to refund! Hotels.com was also no help!"

"😡Very disappointing stay. The Expedia listing says parking is $20 per day, but in reality it was $20 every single time you enter or exit the parking lot, regardless of how long you stay. When I asked the front desk about it, the staff member had a bad attitude and told me, “Well, I could just cancel your stay.” Customer service overall was terrible. I asked room service if they had a charger I could purchase and they laughed and said no. The AC in the room did not work, the room itself was very outdated, and the parking garage smelled strongly like sewage, which was unbearable. It also took over an hour for room service just to bring a bottle of wine. The front desk staff was extremely rude throughout the stay. I do not recommend this hotel due to the poor service and misleading parking information. estancia muy decepcionante. En Expedia dice que el estacionamiento cuesta $20 por día, pero en realidad cobran $20 cada vez que entras o sales del estacionamiento, sin importar cuánto tiempo estés. Cuando pregunté en recepción, el empleado tuvo una mala actitud y me dijo: “Bueno, puedo cancelar su estancia si quiere.” El servicio al cliente fue muy malo. Pregunté al servicio a la habitación si tenían un cargador que pudiera comprar y se rieron y dijeron que no. El aire acondicionado de la habitación no funcionaba, la habitación estaba muy vieja y desactualizada, y el estacionamiento olía fuertemente a drenaje, algo realmente insoportable. "

"The view was great and room was clean"

"excelente "

"The best part was the bed, very firm and comfortable. The worst part was the noise in the room coming from the street outside. Their TV system is really bad including no TV guide available which discourages from even try to watch tv. "

"Great place "

"Food and parking good"

"Always love staying at the Quartz when I'm in TJ! The staff are super friendly and the food is amazing! Spa services are a nice too!"

"Clean room, very attentive staff, hot tub was great! "