There is no staff. You call a number at the desk and it goes to voicemail to check in. I don’t speak Korean so that didn’t help. Fortunately the people in the coffee shop contacted someone for us. Shower has nice amenities but did not work.
Fantastic location and view. Near coffee shops, restaurants and convenience stores. Room was very clean, but a bit on the small side - slight challenge for luggage but we made it work. Would definitely book the larger room next time. Staff was super nice and friendly. A bit stressful because Hotels.com did not forward my contact information, and I could not get thru on the phone, or ahold of the hotel for check-in (which ended at 10pm, and we were arriving at 9:40pm). Thankfully we were able to check-in that night, but would recommend getting ahold of the hotel desk for check-in instructions a few days in advance.