Search Hotels Near Galleria Luti, Callander

"Room clean and neat. Restaurant - Staff very polite and helpful"

"The check in was smooth plus staff were helpful, the pool / spa was good condition, everything open and well kept but the rooms were not 4 star standard , quite worn carpets , and bunk beds were old , the breakfast was not nice , very dry , had been left out on hot lamps for a while and should of been regularly replaced and regularly checked, scrambled eggs were awful , black pudding ,and sausages were dry and tasteless so not the 4 star quality in a Scottish hotel that we were expecting sadly . The 24 hour reception when called later at night was unmanned and no one answered when we wanted fresh water either so they shouldn’t say there is a 24 hour reception if no one is at reception. "

"Very beautiful hotel, clean, organised and pleasant staff who were very helpful"

"Wonderful stay. Beautiful location, clean and comfortable rooms, and welcoming staff. "

"I booked this hotel because of its pool, so I could swim whilst away from home. When I checked in I was informed the pool was closed. No advanced warning, no apology, no offer to use another hotel's pool. Room was okay, very basic, sachets of cheap instant coffee and a couple of teabags, no snacks or even water. Probably not the hotel's fault but the whole place was evacuated because of a fire alarm and we had to stand on the corner of a freezing cold windy street whilst the fire engines came and went one evening. Again, no apology. I came back from my conference exhausted, made my way to my hotel room to find the key didn't work, had to go back to the lobby and join an extensively long queue to have my key reactivated. Again, no apology, just a barrage of questions from a young woman who clearly thought I looked like some sort of criminal trying to break into my own hotel room, in my smart conference wear, and quizzed me relentlessly before she sneered at me and reactivated it without apology. If the staff learned to apologise for the errors that impact guests' stays, they'd land a lot easier. But this was a catalogue of errors dealt with by utterly miserable staff who haven't learned the word 'sorry' No idea what the breakfast was like as apparently it wasn't included."

"Lovely friendly staff, but the shower was tiny, mouldy and the sink didn't work, so hardly any water coming out. I reported the problem with the sink the following day, but was told that it may not get fixed as the hotel was undergoing a full renovation in a few weeks. I fully understand that the owners don't want to spend money when they are ripping out old rooms AND I was offered a room change, but decided not to take it. Room cleanliness was good, but I gave a low score on the overall cleanliness as the hotel needed a deep clean, but as above, no point if they're renovating soon. Would stay again, but I'll be waiting until the renovations are complete."

"very very good as ever, it's always my top place to stay when in glasgow as it's miles above the rest and feels very welcoming, safe and clean. "

"We’ve stayed many times. The hotel is starting to "

"No fault of the hotel but when booked with Hotels.commit was booked as a Hilton. Apparently it has changed ownership and we were never informed by hotels.com which resulted in confusion when trying to look up the hotel on navigation "