"The Sunderland Holiday Inn staff were wonderful. I had a bad fall at the theatre and when I got back they couldn’t have been more kind and helpful, especially Kieran. He offered to take me to A&E but I did not want to go. He bathed my wound and found a plaster for it. I cannot remember the name of the other receptionist but she was equally as kind and helpful. If there one downside, it was that the bedroom was very cold and had limited refreshments. Apart from that the room was very clean and...
"Really lovely room, comfy bed and facilities available. staff were very friendly and helpful, so close to the retail park and easy 3-4 minute walk to the bus stop to get into the city centre.we will be back."
"Lovely few days on the North East coast. Breakfast was just what you need with both cooked options and fruit/pastry. The staff were lovely in all areas of the hotel including the gym&pool. You can't go far wrong. Our room was comfy, clean and perfect for a short stay. "
"Not great for EV drivers as when you take the car to charge, you cannot return to the hotel to park. And the cleanliness in the bathroom prevented me from bathing my 3 year old."
"On entering the property we was greeted by the reception staff they were very friendly and helpful, they made our short stay feel at ease, had everything we needed and the owner was so polite even carried my bag upstairs and said anything we need just ask. Really can’t fault our room was lovely felt homely & cosy, the area was nice & quiet. Highly recommend this place. We had the family room as it was the last one left for us to book & was a great size room. 10/10 "
