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"The staff were helpful and friendly. Offering any help I may need during my stay (6 days). It was very quiet even though the hotel appeared to fill up every night. It is conveniently located near restaurants, Letchworth State Park, Silver Lake, and not too far from East Aurora. The cell reception was very good (Verizon). I will definitely stay there again in the future."

"Clean room and bath. Quiet. Would stay again."

"The hotel was under maintenance, which wasn't the problem, but it didn't say that on Expedia site, because of that I don't think the price of the hotel was worth it. The bathroom door in our room wouldn't close at all, it kept getting stuck on the floor. Hopefully when it's all redone it will be better and worthy of the price."

"Beautiful"

"Staff was very helpful. Although there wasn't much to be done with the shower water faucets and the tubs."

"Clean and comfortable. Very nice breakfast."

"WONDERFUL STAY, COMFORTABLE BEDS AND CLEAN ROOMS. EVERYTHING WAS GREAT WITH OUR STAY, LOVED THE SPACIOUS LAYOUT OF THE ROOMS AND BATHROOM. ALL AMENITIES WERE INCLUDED WITH EXTRA PILLOWS AND BLANKETS. OUR ONLY COMPLAINT WAS THE TOILET, IT'S NOT FOR ADULTS, WAY TOO SMALL. WE WILL DEFINITELY BOOK THIS HOTEL AGAIN IN THE FUTURE."

"Breakfast was supposed to be available from 8am to 10pm, but the office door was locked so we couldn't get in. Overall, the rooms were nice sized but are in need of an update, especially the mattresses."

"We loved our stay and plan to visit again, amazing price, amazing location but the staff truly made the trip with their kindness"

"Ashley the manager is incredible! Always putting the guest first "

"Very clean rooms."

"The room was dirty & unkept . The bed sheets in room 5 ( April 9, 2026 ) were NOT replaced prior to our arrival. When my wife & I were about to get in bed for the night we saw that the sheets contained someones grittiness . Who in the hell wants to crawl into that ? My wife was disgusted . It's MY WIFE ! We left around 3:00 am on 04/10/26 . Tried to get a refund but they declined . Chaffee Lodge is a JOKE & so is the long bearded fast talking lobby attendant ( "manager" LoL ) Also when my...

"Loved the location, amenities and atmosphere. However the bed in room 204 was really hard and stiff and gave us back aches."