We are a retired couple from Ontario who come to Fox Creek to visit our daughter and grandchildren. This was our 2nd time at the TimberRidge and it doesn’t disappoint. Staff are friendly, the place is clean, rooms are cozy with very comfortable beds and they have an amazing breakfast!! Would definitely returned.
Housekeeping woke me at 5AM when announcing entering an adjacent room. This need not be done - just knock and enter. Could be a little embarrassing but keep from waking other guests at that hour.
Desk clerk refused to issue a receipt when checking out since I had booked with Expedia, even though I paid on-site. Expedia states that hotel is responsible to issue the receipt if paid on-site. Had to call the next day to get a receipt issued, which they did quickly.
I reserved a jacuzzi room 5 days in advance and when I showed up they gave me a room with a kitchenette instead because they gave the room to other guests behind our back. It was only a 1 night stay and we did not need a kitchenette whatsoever. They offered no compensation or price reduction. The jacuzzi room was the only reason I chose to stay at that hotel.