Dear Guest,Thank you for choosing to stay at Sofitel Foshan and letting us know your feedback from the stay.We are very sorry for your poor accommodation experience. Your feedback has been shared with the F&B team and FO team, and we will strengthen the training of our staff English proficiency and service skill.Thank you again for your sharing , looking forward to welcoming you soon.Alice ChenGuest Experience Manager

Dear Guest,Thank you for choosing to stay at Sofitel Foshan and letting us know your feedback from the stay.I'm very sorry for the bad accommodation experience you had. In recent days, the temperature in Foshan has been below ten degrees, and due to the cold weather, the hotel's air conditioning is mainly for heating.I have share this comment with the management team for further actions and meanwhile may I have the honor to welcome you for the next arrival.Sincerely,Alice ChenGuest Experience Manager

Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Foshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alice ChenGuest Experience Manager

Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Foshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alice ChenGuest Experience Manager

Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Foshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alice ChenGuest Experience Manager

Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Foshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alice ChenGuest Experience Manager

Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Foshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alice ChenGuest Experience Manager

Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Foshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alice ChenGuest Experience Manager

Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Foshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alice ChenGuest Experience Manager

Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Foshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alice ChenGuest Experience Manager

Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Foshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alice Chen

Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Foshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alice ChenGuest Experience Manager

Dear Eli,We very much appreciate your comments regarding your stay at the Sofitel Foshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alice ChenGuest Experience Manager

Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Foshan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alice ChenGuest Experience Manager

Dear sir, Thank you very much for staying with us last week, we have well received information in regards to a possible missing 6000 USD when you checked out. Following a throughout investigation involving our 360 degrees CCTV cameras as well door locks digitized system allowing us to have clear records of guest or personal alike entering the room, I regret to inform you that we were not able to identify any suspicious occurring during the entire stay. As a matter of fact both CCTV footage and door lock system show exactly similar information with only his key used to enter the room during the entire period of his stay Please rest assured that right after receiving your phone call, I have personally ensure with the entire team including our Hotel General Manager, was focusing on identifying possible theft within the hotel, but all evidences and records are not indicating any suspicious attempt to steal anything from the guestroom. I remain at your entire disposal may you need any additional information or assistance and look very much forward to have the opportunity to welcome you soon in Foshan. Sincerely yours Thibaud Geffroy

Dear Gary, Thank you for choosing to stay with us at Sofitel Foshan and sharing your feedback. By the time I saw your comment, I have shared with housekeeping and engineering team for further investigation and actions. I fully understand your upsets, please do accept me sincere apology. In Sofitel, we are committed for a higher level of guest experience, your feedback is very important for us. I look forward for an opportunity to welcome you in person. Sincerely

Dear Kam Fai, Thank you for choosing to stay with us at Sofitel Foshan. I am sorry to see that your recent stay did not live up your expectation and to help us define the issue, would you mind telling us more details by writing back. Thank you so much Dawn Yu Guest Experience Manager