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"Half the Front desk staff were disengaged. TV wasn't working, They said someone would look at it which never happened. I was told that I could leave my luggage there as my flight was later but when I went to drop it off they said they couldn't as there was no room left. I would've gladly dropped it off early. Front desk staff seemed disinterested."

"The staff were amazing. Hotel was recently refreshed. The location is close to Times Square. Highly recommend! Jor and the front desk team"

"Room didnt have air conditioning. we had to open our dor to"

"Good"

"Clean room"

"Clean and friendly"

"It’s is exactly what you see in pictures, the room is small but enough space just to sleep :)"

"Rooms were smaller than expected, but well air conditioned. Elevator was extremely small. There was no city view on 10th floor and essentially no window. Room was fairly clean and staff was very nice."

"We enjoyed our stay at the hotel. The staff was always nice and helpful. They allowed us to check on early which we really appreciated. It is very basic but had a coffee maker, fridge, safe and two exceptionally comfortable queen sized beds. Bathtub had no drainstopper. Interior of room non fecoratve. Safe neighborhood with convenient shops and small restaurants. Good value for the money."

"Clean Rooms and friendly staff"

"Staff were really nice. Room was clean, small but typical of New York rooms and the bar was nice. Would stay again"

"Clean room. Just wished they had something different then the same thing everyday for breakfast"

"Good for solo tourist and walkable to attractive buildings and 5th avenue."

"Melissa and Afruna were amazing at the front desk at checkout!!!! They showed great hospitality and customer service unlike their counterparts who work with them. They were interested and invested in resolving the problem and closing out this experience well. Some of the other staff acted like I was bothering them for their mistakes with charges on my account and did not care to resolve it. Another person who was helpful was the manager Tyera who took time to listen and try to resolve the...

"Great location! Staff were very accommodating. Room was clean and we enjoyed the complimentary wine and cheese."

"Really enjoyed my stay at this hotel. It was very easy to get around Manhattan as there was a subway station very close nearby, about a 3 minute walk. The hotel itself is well maintained and I found the rooms to be a good size. The staff are very friendly and helpful. Highly recommend hotel."

"Outdated property. Room wasn’t dirty, but it also didn’t feel like a healthy room either. Fridge was not plugged in and was damaged. We didn’t attempt to plug it in as it felt suspect at best. Toilet seat was not secure making it odd to use it. Chairs were stained - looked like they attempted to clean, but who knows what was there before. The location in Times Square is wonderful and the price point for that location is the ONLY reason we’d consider staying here again. Are we completely...

"The room was clean, comfortable and modern. A bit small but it is Manhattan and was still definitely spacious enough. Good location, walking distance to Times Square and some Broadway theatres. The gym was pretty basic but was open 24 hours and had dumbbells up to 50 lb."