Thank you very much for your considerationWe wish you a good timeRegardsMargherita

Thank you very much for your considerationBest Regards

Dear Andrew,We are sorry for what happened, in addition to canceling the total amount paid on the site, we had offered to pay the difference that you paid at the other hotel, but to be able to do this we must receive the invoice of the hotel in our name.Before to informa Expedia and also the hotel,You have searched and paid independently for another hotel with the tax receipt in your namethe hotel can not return any amount FISCALLY, without having in return an invoice made in its nameFor these reasons we cannot consent to your request

We are really sorry that you did not feel good and safe in our hotel.As for the bed in the closet of the rooms there are blankets that serve to cover if it seems cold. Still had not been put in the beds given the still very hot temperaturesUnfortunately the products that are used for cleaning are not completely odorless we keep the window open, but it may happen that more sensitive people feel them the same.We apologize againRegards

De hecho, nadie lo ha visto, nunca vino, nos preguntamos qué vio.Cuando reservas ÚLTIMO MINUTO sólo para tener un precio bajono puedes esperar lujoTe deseamos unas buenas vacaciones

Dear Luis,we are really amazed with your reviewWe wonder why during your stay you never said anything negative, why didn't you ask to view the room and inform us of your dissatisfaction.We could have changed your room making you choose among the other quadruples.This morning when you left you asked for assistance with the taxi without complaining about anything. It doesn't seem like a correct way to behave.In any case, we apologize if you did not have a good stayWe cordially greet youMargherita