Upon arrival, took us a few minutes to figure out that we had to go to a hotel across the street to get the keys. Good continental breakfast. The pillows were too high and I didn't sleep well the first night (and had neck pain the next day). However, the lady at the front desk was very friendly, polite, and accommodating. She got just flat pillows, and was very understanding of my friend's dietary needs (lactose intolerant). My friend brought her own almond milk and they were very kind to heat it up for her, and they did remember the next day to ask if she need her ilk heated.