Thank you so much !! it was a true pleasure to host you !!!

thank you so much for making us a part of your stay.. please think of Cimatori as you home away from home when you are next in Florence !!!

Dear Mr. Juan Lucci, We have chosen to respond to you and put things into perspective. The "reception girl" you mentioned, to whom you spoke in a condescending manner is by chance the "hotel owner". In all our publications it is written that the rooms are usually ready from 15 o'clock and the departure until 11 o'clock. You arrived before the time of delivery of the room and we allowed you to leave your belongings safely after. After expressing your disappointment from minute one of arrival we offered you to move to another hotel without us charging (as we could) and you chose not to do so. (maybe to be able to write a bad review ?) At the time of departure you asked to stay in the room beyond the infamous departure time which would have offended another guest who would have received the room very late. Again, we allowed you to leave your belongings at the hotel for long hours after 11 while we kept them safely and even left you with a key. The hotel, is located in the most central place in Florence, in an 600-year-old building and unfortunately at the time it was built there were no elevators. Contrary to what you wrote the hotel has a stairwell where the ascent is very convenient. We are happy that all our other guests do not feel like you and choose to mention this in all their experiences with us. Cordially Yours, "Reception Girl".

Dear Jose Luis. Thank you for your lovely words ! I enjoyed hosting you here !! hope you will come again to this lovely city !! warm hugs ! Patricia

Thank you so much for your kind words... it was a pleasure to host her, and I hope to see you among our guests in the future !! Warm regards Patricia

Caro Valerio. Grazie per la recensione !! spero di rivedervi nel futuro ! Cari saluti Patricia

Dear Guest. Thank you kindly for your warm words ! I really appreciate your review and hope to see you in the future... Warm regards Patricia

Thank you for your review ! I hope to see you again in Florence !! Warm regards Patricia

Dear Guest Thank you for your wonderful review score. We really appreciate it ! hope to see you again in Florence ! Patricia

Hola Diego. Gracias ! I so appriciate your words. I hope to see you again when you are next in Florence ! Warm regards Patricia

Thank you Leonardo for your vote. I means the world to us ! Hope to see you again soon in Florence! Warm regards Patricia

Dear Anonymous. Thank you so much for your vote. It means the world to us to be appreciated for what we do. I hope to see you in the future, when you visit Florence again, and hope you decide to stay with us. Warm regards Patricia

Thank you so much for your warm words!! I hope to see you in Florence again, and hope you regard us as your new home away from home !! Hugs from all of us !! Patricia

Dear Anonymous! Thank you for your vote! we love what we do so it makes us so happy when people appreciate it. Hope to see you in the future here in lovely Florence!!

Dear Anonymous. Thank you for your vote of confidence, it really means a lot to us. I hope you will consider Cimatori B&B when you are next in Florence. Warm regards Patricia

Dear Anonymous. Thank you for your review. I hope you will think of Cimatori as your new "Home away from Home". Warm regards. Patricia

Dear Anonymous. Thank you so much for your vote of confidence. We appreciate it and hope to see you again in the future! warm regards Patricia

Dear Lynne. Thank you so much for your kind words.. it was a true pleasure to host you, and I do hope to host you again soon !! warm regards and hugs Patricia

Dear Anonymous. Thank you so much for your kind words and your review score. We really appreciate it, because you know we do everything from our hearts. I do hope to see you again with us, next time you are in Florence !! warm regards Patricia

Dear Anonymous. Thank you for your fantastic score and review. I hope next time you are in Florence, you will choose to stay with us !. Warm regards. Patricia

Dear Yoav. Thank you for your warm words, it means the world to us ! It was wonderful to host you and your wife here. I hope that when you come back to Florence in the future, you will consider us you new Home away from home. See you soon and special hugs !! Patricia

Grazie per la rescensione , ha stato un piacere ospitarvi qui. Spero che per la prossima visita a Firenze, considerate Cimatori B&B come vostra casa. Un abbraccio Patricia

Thank you for your review Hope to see you in the future. Patricia

Dear Sebastian. Thank you for your review, and hope to see you in the future when you come to Florence.

Dear Anonymous Thank you for your vote of confidence and hoping to host you "anonymously" again :) Warm regards Patricia

Thank you Maria for your lovely words. I was wonderful to have you here at the Cimatori !! I hope you will come again to our wonderful Florence !! See you soon and warm hugs. Patricia