2/10 แย่มาก
Vanessa, WALTHAM CROSS
เดินทางเป็นกลุ่ม
11 เม.ย. 2026
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Lift to go up to the room could not be entered the due to it being stored with dirty laundry and black bags stacked and packed high full to the roof of the lift. I alerted the receptionist and she pressed a button in the lift but it remained opened whilst I waited. When I finally got to the room I can only describe it as being totally rundown, with a disgusting stench and 2 flies flying around the room. I opened the balcony door to get the flies and the stench out. One fly was flying around in the bedroom and another was flying around in the bathroom. Totally unhygienic. Due to the smell I had to open the balcony door immediately to also try to get the repulsive smell out. The table in the room was dirty and scratched all over, the toilet stunk and there seemed to be to be a drain problem, the telephone in the room had the wire ripped out of the wall and the phone was not connected and dead, there was debris on the outside balcony, the room was disgusting. I went down to reception and asked for my money back after just one and a half hours in the room. I asked the receptionist to assure me that the other rooms were in a better condition, she could not. She refused to return my money including 3 nights stay and 3 days breakfast, she refused. I was forced to leave with the expense of a taxi at €68 to a new hotel, and pay for another hotel. This is a Hostel NOT A HOTEL. DO NOT STAY HERE, if you do your holiday will be ruined.
Vanessa
เข้าพัก 3 คืน, เมษายน 2026
