"The hotel is located at Gran Via avenue, and near to the cathedral, which is convenient to transportation to other tourist locations e.g. Alhambra. The hotel is new but the air condition in our room did not work. We asked the concierge to solve this problem. Initially he said that he was not in charge of this, but later he told us that we had to wait 10 min after turn on the air condition to work. However, it did not work at all. Fortunately, the climate was not hot, otherwise we could not stand...
"Staff was very friendly. At night, they're at the reception of the Hotel Monjas del Carmen, but it's literally one block away, so it was easy to contact them. The hotel is right on Plaza Nueva, where all the buses, taxis, tours, etc are. Very pleased."
"All good stars for this facility and its Staff, extra clean, comfy room and bathroom, well decorated. Great location, walkable sites, food and shopping. Easy access to parking and Taxis. Nice cocktail bar and excellent breakfast options. "
