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"We got a room 115 it had a spotlight going straight into our room that the blackout curtains couldn’t even block out. We had multiple issues with cleanliness. Different peoples hair in the shower, dried blood stain on the fitted sheet that we had to change at midnight and when we came back for the day there were hairs all over the new pillows that we got, we counted and it had 16 different hairs on it. For the stay to be 800 bucks for 4 nights the parking lot was being redone, cleanliness was an...

"Great hotel, convenient location to everything. Very clean!"

"Wonderful experience..excellent customer service. Room was wonderful."

"Very clean and in a central location! Staff was amazing. Just wish there was more room service food options. Other than that, perfect stay"

"This was an excellent stay! Anytime I’m going to New York, I will be staying here. The place is so clean, very secure (three locks on the door). The staff was consistently helpful. And the $10 coupon that they gave you for breakfast is quite substantive because the café has delicious food that will fit the budget. I had quiches that were $10, or sandwiches that were $10. Haven’t seen that kind of price in the upper west side in New York. I really enjoyed my stay."

"Moderately clean. Helpfully staff. Surprisingly above average breakfast. Room run down, needs renovation, especially bathroom."

"great location"

"The restaurant food is bad. The rest of the hotel is great and very good value for your money."

"No coffee appliance in room. Housekeepers were good. One manager was not very nice!"

"No microwaves in the room."

"Great service and great staff, Rakib and Joseph did a great job."

"Great location"

"Staff was friendly but our hotel room was poorly maintained. The shower had mold growing at the top, and the room wasn’t cleaned very well before we arrived — there was literally an old contact lens on the nightstand and stains on the bed when we first arrived. Also, breakfast is not free."

"Great staff! Clean room!"

"Me encantó el hotel 10/10"

"Excellent location !"

"The hotel is in a great, convenient location and the room was clean, well maintained, and comfortable. The staff were generally helpful throughout our stay. Unfortunately, there were a couple of issues that detracted from the overall experience. The heating system in the room was quite loud and frequently disrupted our sleep during the night. More disappointingly, my friend had arranged a surprise birthday cake to be delivered to my room. Due to a mistake by the hotel, the cake was handed...