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"Everyone very friendly. I was very lucky to get an upgrade room, but I am sure they are all of the same standards re cleanliness and comfort. Very good breakfast with choice of what you want cooked to order. Janet from Devon"

"Was comfortable "

"The transport to and from terminal was easy. Breakfast was great and the staff were super helpful. "

" We cant thank your trainee staff enough for such a friendly caring reception after our flight from Miami. Dabira and Jamie were most courteous and kindly allowed early admitance to our room. This made our stay sublime as were exhausted. They selected a superb spacious room with views a large bathroom with separate bath and fantastic shower. A luxurious treat after a rather small cruise cabin! The huge bed and pillows were a dream. Ice machines are avaliable and a fridge large enough to chill...

"The staff were very nice and helpful. Room was spacious and clean. A little dated, but nice. Bedding was minimal and could have used a couple more pillows"

"Breakfast is included, great, but need improvement. "

"First time visiting Staines on Thames. Absolutely fantastic "

"I wasn't impressed with room service because they didn't bother checking and replacing toilet paper or even providing extra rolls. "

"The room temperature was perfect as were the staff."

"Nice staff clean practical "

"Amazing hydrotherapy pool. Steam room nice sauna sadly closed for maintenance. Room perfect for Heathrow hotel. Very clean big bed spacious. Breakfast excellent, evening meal in hotel also very good - not cheap but fair price was good. Easy transfer on “hoppa” bus to terminal 5 (NB this hotel is 10 minutes from terminal it is NOT on site terminal hotel which we found misleading) Only gripe was only had alcoholic drinks available in executive lounge between 5-7pm. Ideal stay for lunchtime...

"Excellent swimming pool and spa facilities and warm welcome from staff"

"Nice location, excellent food and spa facilities. Lovely staff. "

"Restaurant very good food - amazing garden and grounds"

"Great service, rooms spotless, staff really friendly."

"The floor in our bedroom creaks alarmingly when walked on. My concern was not for safety, as I am quite sure it is safe, but I felt extremely embarrassed about the noise being heard downstairs! When unpacking and repacking I needed to keep going in and out of the bed area and around and around the. Ed many times and the noise it makes is horrendous. I appreciate that this is not a modern build (God forbid because that would probably be worse) but the problem is excessive and not something I...

"Staff great, comfortable beds and clean room. Rooms are small with somewhat limited space for a multiday storage, but the Holiday Inn remains good value for Fleet, especially with its good breakfast included. "