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"The hotel smells and the surrounding area is covered in car fumes from motorways next to the property "

"Very kind welcoming family running the place. Very family friendly, the room was very clean and was cleaned daily, the staff was super helpful. (Not great english, but they really make you feel comfortable and welcomed regardless of the language barrier). Food was delicious and there was a bar too! A little far from the city center of bilbao, but completely doable if you rent a car, or maybe figure out the train/metro and the parking was super convenient. The only down side was that there was no...

"Place closed for the season. No one there except caretaker. "

"Excellent! Exactly as shown in pictures. The view was beautiful"

"The hotel is beautiful and the area is spectacular."

"Excellent staff very helpful, clean and comfortable hotel was great"

"New hotel Opened 1st April 2026 so everything is fresh and new. Helpful friendly staff and a bar/ cafe was useful. The hotel is outside the city centre in a commercial district but because it is so new taxi drivers did not know where it was. They need to get themselves on the map! One other issue was the train stop although very close, 5 mins, it was not easily accessible. A rough path just made by passengers."

"Very nice area, nice personal, excellent breakfast "

"Confort de la literie decevante. Hotel bruyant malgre les nombreux affichages delandant de ne pas faire de bruit. Avons été à 02h00 du matin.par un groupe de personne parlant a haute voix en attendant l'ascenseur situe à côté de notre chambre. Machine a café hors d' usage au tez de chaussée de l'établissement. "

"The hotel breakfast was really good. The staff friendly and helpful. My only issue was the distance from Bilbao centre. The taxis were very expensive between €30 and €40 but there is a convenient bus sevice which was only €2.40 one way so we took that in the day but a taxi home at night "

"Wonderful property, pretty location with large well appointed rooms with plenty of storage and lovely garden views. Very helpful and pleasant staff. Excellent breakfast."

"Worst hotel ever. They’re very unhelpful and room is where slaves used to live in…. I would not stay here ever again specially if you’re an American be careful when traveling to Spain"

"Warm welcome and nice view from our hotel."

"Nice hotel "

"Great location, clean comfortable room, friendly efficient staff and excellent breakfast. What more could we ask for. Thank you."

"The breakfast was really good and varied. The rooms were very comfortable and with a nice view"

"We enjoyed our stay. Being english speaking the front desk was accomodating and made us feel welcome. Our room had a balcony with a view of the river and square which was a great way to unwind. It felt like a relaxing piece of paradise "

"Good services."

"The shower had mold all over the roof, and the drain wasn’t working adequately. The room was extremely small and uncomfortable"

"Había leído que la limpieza era muy buena y creo que me tocó a mí la que no. No dudo de que en su día la dejaran limpia, pero una revisión antes de la entrada del cliente habría evitado ver el pobre pajarito (…) en la terraza llena de telarañas, polvillo de la gotera del baño encima de la taza, el suelo sucio. Me extraña que llevara tanto tiempo vacía cuando la colcha de la cama aún olía a suavizante (cosa que se agradece ya que no en todos los sitios es así, hay que reconocerlo). Lo mejor de...