Search Hotels Near Emporium Pluit Mall, Jakarta

"Pros: In room dining excellent service & food, 4 pm (16:00).Great storage/closet area Comfortable bed.Good air conditioning. Good water pressure in shower, good hot water. Elevator(s) working. Big dining area. Shaming notice to reduce food waste. Huge pool. Comfortable loungers. Adequate gym equipment w/ acceptable change room. Mall is beside entrance, has supermarket & restaurants. Cons: Coffee machine at breakfast doesn’t dispense enough coffee even on Americano setting. Often the brioches are cold. Bread station had a cockroach. Manager said they'd clean throughly, but didn't. No reaction of disgust/not surprised. Limited protein options; chicken over cooked. Staff that cleans away dishes, hide behind live cooking section & gossip/ on their cellphones. Dining room floor doesn’t look like it gets cleaned. Placemats are wiped, but not removed/changed. First 2 weeks no knife during breakfast, just fork & spoon. When flushing the toilet it smells like sewage every time. I bought air fresheners at the supermarket because it smelled so bad. Coffee/ tea station in room only had tea. Sometimes the towels and bedsheets had stains that looked permanent. Pool says it's adult only, but children in it using inflatables, often unsupervised. No signs showing where pool towels are or where to drop them once done. Children peeing in pool. No pool area washrooms, wet and slippery going into the gym. Pool interior had tiles missing. Children playing on gym equipment."

"Wonderful breakfast and clean room, staff are exceptional! We stayed for two nights, this was the best experience while in Jakarta. We love the location, walking distance to Chinatown."

"Had a very nice stay. Very nice staff."

"I thank the hotel staff for their excellent service."

"On the first night of my business trip, the room smelled musky upon entering, but since my arrival was at midnight, I just tried to sleep it off. But the sheets felt uncomfortable. During the morning, I was horrified to find my bed sheets discolored and dirty. Upon going to the toilet, the bath towels look horrible, worse than rags to be used on the floor. They were terribly norñt white, smelled funky. Finally, I smelled smoke coming from the air vent."

"This was the most amazing stay. We spotted this hotel from the outside 2 weeks earlier and reserved. It is a museum and epic adventure. The staff at every station were truly kind and concerned with our every need. The room is outstanding. Dining is wonderful. Welcome massage was divine. Thank you for all your efforts to ensure our stay was perfect."

"The place and room were extremely clean and beautiful. The front desk was friendly and professional especially Sherina. She was the best. The breakfast is Yummy but way too oily. The place is very clean. "

"Very clean, AC worked well, staff was friendly. It was very easy and cheap to have laundry done. Amazing people living there. Definitely recommend."

"Yes room was neglected. Ch"