Search Hotels Near El Encuentro Santa Ana, Santa Ana

"Simple and good value accommodation. More like a basic lodge style but clean. Good breakfast and great staff. Pool is only decorative, which was a surprise. Good location. "

"Impeccable, clean, comfortable, loved that there were towels for shower and seperate ones for the pool. The staff is welcoming, helpful and kind, and the food was absolutely delicious. The pool can use some TLC, but the views were simply breathtaking. If your budget allows you, do go for the lake view, it’s worth it!"

"The room I was assigned smelled like sewer. The restaurant service was as good as a holiday inn. Terrible. "

"Clean rooms 100% Great staff Lake view so beautiful Pool - always being cleaned "

"Such a great place! Room was nice, the view is great, and everything was clean! "

"The first room we got was horrible. It was super hot they did not turned the AC. The shower head threw water everywhere wetting the floor and the toilet handle was not working either. They did not wanted to moved us until some one come to inspect the room. The moved us to another room and the bathtub was horrible it did not drained the water fast enough so everytime you shower the water got stuck under your feet. I will look for another hotel to stay. I am not planning to stay here any more. It seems this hotel cares more about the outside more than the inside. "

"Mixed feelings about this stay. The property and room are beautiful, but the experience felt disappointing for the price. We didn’t know the restaurant is closed on Mondays, which was difficult because the property is quite remote and we had delayed picking up our rental car, assuming we could dine there. The owner messaged beforehand asking if we’d like to eat dinner there, but when I asked to reserve a table I was told the restaurant would actually be closed that day and will only serve drinks for the night. He did offer to help arrange food or give us a ride, which I appreciated, but we ended up walking to the restaurant ourselves. When we returned around 8 pm the property was completely dark and the restaurant was closed and we ran out of drinking water at this point. For such a beautiful property, it would be nice if the outdoor area stayed accessible with lights or seating for guests in the evening. The room also lacked some basic amenities (no mini fridge, no drinking water, and all lights on one switch which made the room very bright at night). The curtains also didn’t fully cover the window, which affected privacy. Breakfast the next morning was excellent and the chef explaining the dishes was a lovely touch. But at checkout the staff inspected towels and blankets in front of us for stains, which felt unusual and uncomfortable. Overall, a lovely property but the guest experience could be improved."

"This hotel is Overpriced, overrated and EXPENSIVE!!! The food is ok but ridiculous expensive! Rafael was our waiter at the La Pampas restaurant was very misleading and tried to trick us in to buying food the we did not order. For the amount of money what we spent on this hotel I could easily have stayed at Ritz Carlton on Central Park NY. I will never go back there again!"

"Room: bed %100 uncomfortable, so hard even for a necessary one night was BAD. Bathroom: bad odor on the shower, toilet not working properly. No food other than breakfast. No parking! "