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TRU BY Hilton Edmonton Windermere

2.5 star property
Travelers balance fun and relaxation at this Edmonton hotel with its arcade room and indoor pool just minutes from Snow Valley Ski Club

Choose dates to view prices

TRU BY Hilton Edmonton Windermere offers continental breakfast, an arcade/game room, indoor pool, gym, free WiFi, and self parking. Enjoy the billiards table for extra fun. Staff receive consistently positive reviews from guests.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
The current price is ฿2,593
฿2,904 total
includes taxes & fees
26 Apr - 27 Apr

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed

8.6 out of 10
Excellent
(105 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Handicap)

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Accessible (Handicap)

10.0 out of 10
Exceptional
(3 reviews)
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Premium bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds

8.6 out of 10
Excellent
(54 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Handicap)

Room, 2 Queen Beds, Accessible (Handicap) | Premium bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Accessible (Handicap)

8.0 out of 10
Very good
(6 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds
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About the area

Located in Southwest Edmonton, a neighbourhood in Edmonton, TRU BY Hilton Edmonton Windermere is in a shopping district and near the airport. Travellers who have shopping on the agenda can visit South Edmonton Common and West Edmonton Mall, while those looking for another kind of activity may want to explore Snow Valley Ski Club. Looking to enjoy an event or a match? See what's going on at Rogers Place or Edmonton Convention Centre. Spend some time exploring the area's activities, including skiing. Visit our Edmonton travel guide
Map
6025 Andrews Way, Edmonton, AB, T6W 1A4

What's nearby

  • Edmonton_SouthEdmontonCommon_6126902-1
    South Edmonton Common
    6 min drive - 9.4 km
  • West Edmonton Mall
    West Edmonton Mall
    10 min drive - 15.8 km
  • Edmonton_UniversityofAlberta_501029-2
    University of Alberta
    14 min drive - 16.0 km
  • Currents of Windermere
    8 min walk - 0.7 km
  • Cineplex Odeon Windermere Cinemas
    14 min walk - 1.2 km

Getting around

  • Century Park Station
    11 min drive
  • Avonmore Station
    25 min drive
  • Edmonton, AB (YEG-Edmonton Intl.)
    17 min drive

Restaurants

  • Monacci Coffeehouse
    3 min drive
  • McDonald's
    3 min drive
  • Popeyes Louisiana Kitchen
    11 min walk
  • Remedy Cafe
    4 min drive
  • Mary Brown's Chicken
    19 min walk

About this property

TRU BY Hilton Edmonton Windermere

Hotel near South Edmonton Common
Located close to Snow Valley Ski Club, TRU BY Hilton Edmonton Windermere provides free continental breakfast, an arcade/games room and a gym. In addition to a 24-hour business centre and a snack bar/deli, guests can connect to free in-room WiFi.
Other perks include:
  • An indoor pool
  • Free self-parking
  • A 24-hour front desk, a lift and smoke-free property
  • A front desk safe, luggage storage and a billiards/pool table
  • Guest reviews give top marks for the helpful staff
Room features
All 90 rooms include comforts such as premium bedding and air conditioning, as well as thoughtful touches such as free WiFi and safes. Guest reviews highly rate the cleanliness rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with showers
  • 55-inch LCD TVs with premium channels
  • LED light bulbs, fridges and cots/infant beds

Similar properties

Indoor pool, open 7:00 AM to 11:00 PM, pool loungers
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  • Pool
  • Breakfast included
  • Spa
  • Pet-friendly
9.0 out of 10, Wonderful, 1,111 reviews
The price is ฿2,866
฿3,123 total
includes taxes & fees
31 Mar - 1 Apr
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Indoor pool

Family friendly

  • Arcade/game room
  • Cot (surcharge)
  • In-room refrigerator
  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Cot (surcharge)
  • Premium bedding

Bathroom

  • Dressing gowns
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Late check-in fee: CAD 35.00 for check-in between 3:00 AM and 11:00 AM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CAD 35.00 per pet, per night (maximum CAD 125.00 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available.
Cots (infant beds) are available for CAD 25.00 per stay

Payment types at the property

Important information

Optional extras

  • Pet fee: CAD 35.00 per pet, per night (maximum CAD125.00 per stay)
  • Service animals are exempt from fees
  • Late check-in fee: CAD 35.00 for check-in between 3:00 AM and 11:00 AM
  • Crib (infant bed) fee: CAD 25.00 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a security system

We should mention

Pool access available from 8:00 AM to 11:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

TRU Hilton Edmonton Windermere Hotel
TRU Hilton Windermere Hotel
TRU Hilton Edmonton Windermere
TRU Hilton Windermere
TRU BY Hilton Edmonton Windermere Hotel
TRU BY Hilton Edmonton Windermere Edmonton
TRU BY Hilton Edmonton Windermere Hotel Edmonton

Frequently asked questions

Does TRU BY Hilton Edmonton Windermere have a pool?

Yes, this property has an indoor pool. Pool access is from 8:00 AM to 11:00 PM.

How much does it cost to stay at TRU BY Hilton Edmonton Windermere?

As of 28 Mar 2026, prices found for a 1-night stay for 2 adults at TRU BY Hilton Edmonton Windermere on 26 Apr 2026 start from ฿2,593, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is TRU BY Hilton Edmonton Windermere pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of CAD 35.00 per pet, per night. Service animals are exempt from fees.

How much is parking at TRU BY Hilton Edmonton Windermere?

Self-parking is free at this property.

What time is check-in at TRU BY Hilton Edmonton Windermere?

Check-in start time: 3:00 PM; check-in end time: 11:00 PM. Late check-in is available from 3:00 AM to 11:00 AM for a fee of CAD 35.00.

What time is check-out at TRU BY Hilton Edmonton Windermere?

Checkout is at 11:00 AM.

Where is TRU BY Hilton Edmonton Windermere located?

Located in Southwest Edmonton, this hotel is 5.8 mi (9.3 km) from South Edmonton Common, and within 12 mi (20 km) of Snow Valley Ski Club and University of Alberta. West Edmonton Mall and Edmonton City Centre are also within 12 mi (20 km).

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Reviews

TRU BY Hilton Edmonton Windermere Reviews

8.4

Very good

8.8

Cleanliness

8.4

Amenities

8.6

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 680 out of 1331 reviews
Rating 8 - Good. 349 out of 1331 reviews
Rating 6 - Okay. 148 out of 1331 reviews
Rating 4 - Poor. 77 out of 1331 reviews
Rating 2 - Terrible. 77 out of 1331 reviews

Reviews

Verified

10/10 Excellent

luyu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is quite new and well - equipped with entertainment facilities! However, there's a little issue with the bed in my room. There's some noise when I turn over.
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Jillian

Disliked: Staff & service, amenities, property conditions & facilities
We have been going to this hotel since it opened. It was kept so clean and the staff were so friendly. The breakfast area was stocked. This time the bedsheets need replacing and so do the towels. The breakfast area coffee was terrible and never full. The staff looked bored and annoyed when we talked to them. Someone in a Mercedes took 2 parking spots right at the front and never moved the 3 days we were there. I don’t think we will be back.
Stayed 2 nights in Mar 2026
Verified

6/10 Okay

Yuanchao

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property is not decent, but the staff are nice.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Melvin

The entire experience was very nice regarding the hotel and staff. The issue was the teams that stayed over the weekend. The boys were knocking on doors and running down the halls until midnight. A suggestion would be have all the team members and their families one separate floor to minimize the late night activities. I know it is difficult to arrange but parents need to control their children especially during the later hours.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff welcoming
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Abby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, breakfast was just ok. It was a nice looking place
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to find the hotel and is was close to a main road. The staff was friendly, the room was clean and tidy.
Stayed 3 nights in Mar 2026
Verified

4/10 Poor

Melissa

Disliked: Staff & service, property conditions & facilities
Room layout itself was fine however the noise in the room was unbearable, there is some type of exhaust fan that kicks in every 10-15 minutes right outside our room window, The noise was continuous all night. The walls seem paper thin, you can hear people above you stomping around at 5am and the ones next to you talking. Then there was a dog barking non stop & scratching at the door just down from us and nothing was done about this, felt so bad for the dog. The breakfast was probably a 4 out of 10. everything was cold and bland or stale. When we went to check out the girl was on a facetime call (seemed non work related) and was going to make us wait until i said we need to go, she jotted down our room number and said she would check us out when she was done. Hoping the check out had no issues and we get the deposit back we put down in 2-5 business days. We will see
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Alice

Liked: Cleanliness, amenities, property conditions & facilities
The rooms where very clean and the staff was great.
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Kyle

Liked: Cleanliness
Staff was polite but innattentive. Several breakfast items not refilled. Cool lobby atmosphere though.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Amit

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly and courteous but the one thing that stood out was the lobby as it was an amazing area to have my meetings and just chill. Lobby has ample comfortable seating with tvs and pool table. I will definitely be back
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Kenneth

Liked: Cleanliness, amenities, property conditions & facilities
I have stayed at this hotel on many occasions. The staff and service has always been incredible.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

cindy

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff. Good accessibility.
Stayed 2 nights in Dec 2025
Verified

2/10 Terrible

LAVERA

Disliked: Cleanliness, amenities, property conditions & facilities
The first night the first room we were given the floor was obviously not vacuumed (bits of dirt) and the shower area looked a bit grungy at the base corners. The window blind was broken from the base 1.5 foot separation. Definitely not to Hilton standards. And, that night we were paying nearly $200 for all this luxury. 😞 The front staff gave us a new room, but couldn't discount our stay because we had booked through a third party (Expedia). During our 2 night stay, we had to have our entry card reset 3 times! I felt like we spent more time in the lobby than in the room. The breakfast was pathetic. Bagels and English muffins were dried and hard. The oranges this morning had green mold. When I alerted staff, they washed the oranges and put them back out. The pool was closed for maintenance and that was not indicated upon making the reservation.Can you imagine how disappointed a family with children would be had they gone to this hotel expecting a pool? The hotel is a very bare bones setup. I didn't expect that of the Hilton name. No coffee station in room, room very small. I definitely won't be returning and wouldn't recommend this hotel chain to anyone.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Andy

Liked: Cleanliness, amenities, property conditions & facilities
Great staff,clean rooms
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Janice

Liked: Cleanliness, amenities, property conditions & facilities
All was good. Thanks
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Shabira

Liked: Cleanliness, amenities, property conditions & facilities
Excellent and clean property.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Gary

Liked: Cleanliness, amenities, property conditions & facilities
Night-time main desk staff available, courteous, and helpful.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Michelle

awesome clean room, very friendly staff, cute hotel!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall feel of the building was great. the lounge area with the pool table was a great way to spend some down time.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Wayne Christopher Cajayon

Liked: Cleanliness, staff & service, amenities
AC/heater was pretty loud during the night, would tur on and off overall great stay
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and comfortable room
Stayed 1 night in Jan 2026
Verified

8/10 Good

Lindsey

Liked: Cleanliness, amenities, property conditions & facilities
Friendly and laid back. Easy check in and confortable beds. Not sure our room was fully cleaned before we checked jn as there was a half used water bottle and pop bottle left in the fridge. Bathroom floor had Debris also.
Stayed 1 night in Jan 2026
Verified

2/10 Terrible

Yuliu

Disliked: Cleanliness, staff & service, property conditions & facilities
Bed bug infestation - While finding a pest in a hotel is a nightmare, the way management handled it was even worse. When we informed the front desk, their only solution was to move us to another room. They refused our simple request for dry cleaning for our clothing and luggage, even though those items were now likely infested. The response? "The manager isn't in today, so there's nothing we can do." It got worse when we called Hilton Corporate. A supervisor named Malik was incredibly rude, essentially telling us that because he doesn't stay in hotels, he "doesn't care" about the situation. No apology, no immediate help, and zero accountability for a major health code violation. For those who don't know, bed bugs are "hitchhikers." They crawl into the seams of your suitcases and the folds of your clothes. If you take even one female bug or a few eggs home, you are looking at: 1.Thousands of dollars in professional extermination costs. 2.The potential need to throw away your mattress, couch, and clothing. 3.Months of emotional trauma, insomnia, and being bitten in your own sleep. By refusing to help us decontaminate our gear, this hotel is essentially okay with us bringing an infestation back to our home. They treated a high-risk health hazard like a minor "inconvenience." Avoid this hotel at all costs. There is no "Hilton Standard" here—just a dirty room and a management team that will leave you stranded once they have your money.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Nam

Awesome!!!!!!! Nobody went into our room to clean tho
Stayed 3 nights in Dec 2025