Thank you so much for your review, we do hope to welcome you back soon.

Good Morning Nilam, Due to us being a listed building we are unable to have a lift installed and this is listed on our website however Tylier did assure me she took your bags upstairs to make it as easy as possible for you. My apologies regarding the window, we are due to get these all replaced as soon as possible. Kindest Regards Billie Jo WattersGeneral Manager

Thank you for your positive feedback, I hope to welcome you back soon. Kind Regards, Billie Jo WattersGeneral Manager

Good Morning, Thank you so much for your positive feedback, We hope to welcome you back soon. Kind RegardsBillie Jo WattersGeneral Manager

Good Afternoon, Can you please contact myself on billiejowaters@scotsmanhotels.co.uk to discuss your review further. We take matters like this seriously and would like to be given the chance to rectify this. Kind Regards Management

Good Evening Clare, Thank you so much for your positive feedback and we hope to welcome you back with us soon. Many Thanks Billie Jo WattersGeneral Manager

Good Evening Gregory, I am glad you enjoyed your stay with us. Our carpets have a date in the diary for a refurb. We hope to welcome you back with us. Kind RegardsBillie Jo WattersGeneral Manager

Hi Amber , Thank you for you feedback, We happy to see that you enjoyed your stay with us. We are happy to help guest and their bags up to their rooms , as advertised on the website there is no elevator. We look forward to welcoming you back for any future visits in the City. Kind regards Simon Bergstrom Assistant Manager

Hi Khaled, We appreciate you taking the time to give us your feedback. The lack of an elevator is clearly stated on our website as this is a historical and vintage building. We are located right in the centre of Edinburgh and it is understandably a lively part of town. The reception team are ready and eager to help with getting your bags to your room. We hope you enjoy the rooms and customer service from our staff. We are more than happy to welcome you back and ensure you have a better experience. Kind regards Simon Bergstrom Assistant Manager

Dear GMK1979, Thank you for taking the time to review your recent stay with us. We are sorry to hear that the quality of your sleep was not up to your expectations and especially for the noise outside. As we are in a central location, as you well mentioned, this can happen and in particular during busy times of the year. However please request an higher floor on your next visit and we will do our best to accommodate it. Kindest regards

Dear Klaidas, We are sorry about the misunderstanding during your stay. We had the chance to talk to one of your friends who came to visit us and we are happy that everything has been sorted. Hope the outcome was up to your expectations and we do hope you will give us the opportunity to make you change mind on your next visit. Kindest regards

Dear Daniela, Thank you for taking the time to review your recent stay with us. We are pleased to hear you had a great time with us despite the stairs. And thank you for your kind comment about the room and all its features. We do hope to see you again soon. Kindest regards

Dear Maria, Thank you for your great feedback! We are glad to hear you had a fantastic stay and I will make sure to share your kind comment with the staff. Kindest regards

Dear Dominic, Thank you for taking the time to review your recent stay with us. We are pleased to hear that you had a pleasant stay and you gave us such a great feedback. We do hope to see you again soon. Kindest regards