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"A special shout out to Yu Mon ( Concierge) who was extremely kind and helpful."

"Room was clean. Staff were super friendly and approachable. The restaurant and bakery inside the hotel carried delicious food. Will definitely book at this hotel again in the future! "

"Sure the decor is a little dated. Staff were great. Very clean and peaceful. Heaps of food and shopping in the area. Only a few minutes to the train station"

"Rooms are clean and are a nice size (compared to some other rooms I’ve stayed at in Japan). They have a desk and chair, a small round dining table with chair, a mini sofa, a coffee maker area with a shelf above it (which we used for the snacks we brought back to the room) and a refrigerator. There is a spacious laundry room (on the 4th floor) with a lounging area to wait for your laundry or to just relax. Staff are eager to assist and go out of their way to make your stay comfortable and enjoyable. Nearby train stations make it easy to get around. I would stay here again on my next trip to Japan. "

"Very convenient place on transportation, shopping. And dinning. Transportation from and to Narita airport by either bus or train are only 10 to 15 minutes walking. The hotel staff are kind and very helpful on introducing local traffic and sightseeing spots. We will be back here again when next visit to Tokyo."

"it is an excellent hotel with a great view"

"The staff were very friendly and helpful. The room had an amazing view (we were on the 24th floor). The location of the hotel is very convenient to Metro. They gave us 2 bottled water everyday. We stayed for 4 nights and we will come back again next time we visit Tokyo. "

"The hotel was very convenient to the Shinagawa Station which is why we originally booked this stay for our group. Its a huge hotel property with multiple wings, stores, restaurants and bars. Initially it was overwhelming, but after one run from the room out to get dinner and essentials at 711 (also on site), I was really happy we booked here. There are a lot of food options in the immediate area if you want to explore and a 24/7 fitness center that had good equipment. We only stayed one night and it was fresh off a flight from the US, but I would definitely stay here again….Only downside was the room AC didnt get below 73 and we are hot sleepers. Honestly, it wouldnt stop me from staying here again, there was way more upside! "

"Staff"