6/10 พอใช้
Rosa
เดินทางกับครอบครัว
30 พ.ค. 2024
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
hard to understand what makes this property a 5 star. the rooms are nice but definitely not a 5 star hotel. booked a room for 3 people and one of us was provided with a sofa with sheets on it...we were offered alternative arrangement which resulted in a mattress on the floor... furniture was not well kept, with stains and some tings damaged, carpet with many stains.. also the room was equipped for 2 people although we booked for 3, 2 cups, 2 bottles of water, 2 sets of cosmetics etc... towels were poor quality, some old and all stained and not cleaned well. the breakfast was ok but nothing special. also their lift really hard to use. biggest disappointment they advertised the hotel to have a spa but we were told there wash no spa upon arrival. George was very kind and tried his best to make use feel welcome but overall I would not book again. refurb the hotel or lower the stars. and do not advertise it has a spa when its not true.
Rosa
เข้าพัก 1 คืน, พฤษภาคม 2024