Staff receptionist was unhelpful on arrival,
Night porters where really good.
Room looking like it been a store room previously and just made into a room not clean and shoddy.
Quick overnight stay, hotel well placed for Sunday afternoon on the Pier and close to the Congress Theatre for my evening concert, likewist 15 odd min walk from Eastbourne Train Station, Stff very helpful, bed room reasonale size with large bathroom (with bath). Coffee/ tea etc in room. Room nice and warm overnight (didn't try T.V. but used the fridge). Will definately book there again if a concert comes up.
It's a grand old building - and some of the public areas downstairs are nicely done, and look great. Big and spacious reception/foyer and bar area as well (Didn't use the restaurant). The room was a good size, and a decent price - but as wih many of these big, old properties, it's worn & tired. It was cleaned well, and plenty of space.
The description do not match the tired look of this hotel and beware that there is an £8 per day charge for parking. My room had botched repairs to the floor tiling and the windows were disgusting. There was no lock on the window with a scaffold ladder right outside.
If you want a cheap, central hotel with lovely staff then it’s Ok
Excellently situated. Staff very helpful and friendly. Basic cleaning good but a morning spent wiping grubby door surrounds would improve overall look.
The room was incredibly dirty, the sheets were dirty, there were left over food wrappers on the desk from the last guest and the coffee tray had loads of open sachets - the bathroom was mouldy and the carpet had not be vaccumed.
We had the windowless room. We needed a twin room but we were shown a double room. The hotel staff were lovely and we were shown a twin room. It was hot but it had fans. Still, it was hot. The breakfast was very good and the staff were attentive. The maintenance staff were excellent too as the toilet was blocked but they were on it straight away. So, all in all, a very pleasant trip except for the heat but it was hot outside.