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"Good location but not clean and staff was not helpful."

"The room was dirty & unkept . The bed sheets in room 5 ( April 9, 2026 ) were NOT replaced prior to our arrival. When my wife & I were about to get in bed for the night we saw that the sheets contained someones grittiness . Who in the hell wants to crawl into that ? My wife was disgusted . It's MY WIFE ! We left around 3:00 am on 04/10/26 . Tried to get a refund but they declined . Chaffee Lodge is a JOKE & so is the long bearded fast talking lobby attendant ( "manager" LoL ) Also when my...

"Helpful, pleasant staff. Room was very clean but hallways and doors appear older"

"Loved the location, amenities and atmosphere. However the bed in room 204 was really hard and stiff and gave us back aches."

"I liked clean room & daily fresh towels. Parking is good although sometimes guests park in front of my room & i have to then haul my suitcases to only spot I could get against the fence. Not usual occurance but frequent enough to be annoying. Refrigerator is good but it nearly freezes everything on the lowest setting. I would definitely recommend this hotel to others."

"Clean and friendly staff"

"the rooms are very clean and comfortable; the staff was pleasant. this was the second time we stayed in this chain and both were well worth the money although the breakfast had much more variety in the first one and was better stocked than the one in Springfield NY but all and allit was a good stay and I would book this chain Again"

"Nice for a 'no frills' motel. Do not like that not all doors shut all the way, gaps at top n bottom. Floor was quite damp outside bathroom, and bathroom floor was extremely slick."

"The room was very clean"

"Clean and comfortable. Very nice breakfast."

"Private, cozy place that’s comfortable, clean, and has everything you need. Nice small town area but easy access to Hamburg, Orchard Park, and Buffalo. "

"Clean quiet convenient"

"Slopes were abundant. Need to improve the signange bigger and better point of direction. "

"Ashley the manager is incredible! Always putting the guest first "

"The staff is so friendly and helpful."

"This place is better than a back alley, but not by much. Weekend before Memorial day boiler still on and the room was 85 degrees had to open the door windows turn on the air it did not cool down until the next night. Cockroaches, they do not change the sheets inbetween guest, only thing the guy cleaning the room came out with are the towels, but i guess pretending to wash them works. Do not even ask about the bathroom, you are banging your knees to sit down and i think the shower was last used...

"Older property but maintained . Quiet."

"Yes"

"Good location "