"Shower facilities
- they don’t provide conditioner
-when I tried to use the shower it was either scalding and the temperature didn’t alter with the controls, or no water at all came out from the shower head, only the bath taps - so couldn’t shower at all during the stay
Lifts
One of the lifts was out of order during the stay for refurbishment which left long queues and delays trying to get the lift down with the one functioning lift - on several occasions I had to walk all the way down, including in my heels for the party - as the lift had an alert that said overloaded. I could hear other guests on upper floors experiencing the same frustration and all having to walk down the stairs.
One of the reasons for choosing the Vermont was to celebrate on the rooftop bar prior to my friend’s event - I had to leave the hotel and walk through cobbled streets to find a lift to reach it - again this was clearly due to refurbishments but with this kind of inconvenience customers should either be alerted prior to booking about disruption or the rate offered reflect the below-standard experience.
Service
I tried to book a rooftop bar table through reception and they said there was no need, but when we got there I was told that was incorrect and I did need a booking - luckily they managed to squeeze us in.
I paid over £200/night and put in a request for a 50% refund at reception to reflect my poor experience when I checked out - three weeks later I’m yet to receive anything"