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Best Western Station Hotel

Property class: 3
A peaceful garden retreat in the city center where travelers can enjoy international cuisine at The Courtyard Bistro and discover nearby attractions

Choose dates to view prices

Best Western Station Hotel offers a peaceful garden escape from urban bustle. The Courtyard Bistro serves international dishes for breakfast and dinner. Rooms include WiFi. Guests can relax at the hotel bar or explore local points of interest.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Business services
  • Bar

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Comfort Room, 1 King Bed, Non Smoking

A hotel room with a large bed, two bedside lamps, a nightstand with a telephone, and a chair.

Comfort Room, 1 King Bed, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Comfort Room, 1 Single Bed, Non Smoking

A neatly made bed with a white duvet, two patterned pillows, and a bedside lamp.

Comfort Room, 1 Single Bed, Non Smoking

  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Comfort Room, 2 Single Beds, Non Smoking

A hotel room with two beds, a TV, a desk, and a chair.

Comfort Room, 2 Single Beds, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

A neatly made bed with white linens and two pillows with floral embroidery.

Standard Room, 1 Double Bed, Non Smoking (Small Room)

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds, Accessible, Non Smoking

A bathroom with a sink, toilet, and a glass shower enclosure.

Standard Room, 2 Single Beds, Accessible, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking

A neatly made bed with two decorative pillows and a plain white pillow.

Standard Room, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed, Non Smoking (Four Poster Bed)

A four-poster canopy bed with a wooden frame and green bedding, flanked by two nightstands with lamps, a chair, and a small table with a vase of flowers.

Executive Room, 1 King Bed, Non Smoking (Four Poster Bed)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed, Non Smoking

A hotel room with two single beds, a desk, a chair, and a lamp.

Executive Room, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for 2 Single Beds, Non-Smoking, Disabled Adapted Room

Iron/ironing board, free WiFi, alarm clocks, bed sheets

2 Single Beds, Non-Smoking, Disabled Adapted Room

  • 14 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for 1 King Bed, Executive, Super King Bed, Free High Speed Internet, Spacious, Music Device, Non-Smoking

Iron/ironing board, free WiFi, alarm clocks, bed sheets

1 King Bed, Executive, Super King Bed, Free High Speed Internet, Spacious, Music Device, Non-Smoking

  • 18 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for 1 King Bed, Standard Room, Free High Speed Internet, Comfort, Non-Smoking

Iron/ironing board, free WiFi, alarm clocks, bed sheets

1 King Bed, Standard Room, Free High Speed Internet, Comfort, Non-Smoking

  • 18 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi
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About the area

Located in Dumfries, Best Western Station Hotel is in the city centre. Moat Brae National Centre for Children's Literature and Dumfries and County Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Dock Park and Mabie Forest Park. Looking to enjoy an event or a game while in town? See what's happening at Dumfries Ice Bowl or Lockerbie Ice Rink. Visit our Dumfries travel guide
Map
49 Lovers Walk, Dumfries, Scotland, DG1 1LT

What's nearby

  • Moat Brae National Centre for Children's Literature
    6 min walk - 0.5 km
  • Old Bridge House
    11 min walk - 1.0 km
  • Dumfries Ice Bowl
    16 min walk - 1.4 km
  • Dumfries and Galloway Golf Club
    4 min drive - 1.7 km
  • Dalscone Farm Fun
    4 min drive - 3.0 km

Getting around

  • Dumfries Station
    1 min walk
  • Glasgow International Airport (GLA)
    89 min drive

Restaurants

  • The Granary
    7 min walk
  • Cavens Arms
  • The Robert the Bruce (Wetherspoon)
    8 min walk
  • Riverside Tap
    10 min walk
  • The Douglas Arms
    8 min walk

About this property

Best Western Station Hotel

  • Hotel in the city centre
  • A terrace, a garden and dry cleaning/laundry services are just a few of the amenities provided at Best Western Station Hotel. The on-site international cuisine restaurant, The Courtyard Bistro, offers breakfast and dinner. In addition to a bar, guests can connect to free in-room WiFi.
  • You'll also find perks such as:
    • Free self-parking
    • Full breakfast (surcharge), luggage storage and multilingual staff
    • A front desk safe, a 24-hour front desk and a porter/bellboy
  • Room features
  • All guest rooms at Best Western Station Hotel include comforts, such as 24-hour room service, as well as
  • More conveniences in all rooms include:
    • Bathrooms with baths or showers and free toiletries
    • 30-inch flat-screen TVs with cable channels
    • Coffee/tea makers and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Full breakfast available for a fee: GBP 6 to 12 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Courtyard Bistro

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 5 floors
  • Built in 1897
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 30-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Iron/ironing board

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 16

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 6.00 to 12.00 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Property class

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Frequently asked questions

Is Best Western Station Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Best Western Station Hotel?

Self-parking is free at this property.

What time is check-in at Best Western Station Hotel?

Check-in start time: 2 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Best Western Station Hotel?

Checkout is at 11 AM.

Where is Best Western Station Hotel located?

Located in the heart of Dumfries, this hotel is within a 10-minute walk of Ewart Public Library, Robert Burns Statue and Moat Brae National Centre for Children's Literature. Dumfries and County Golf Club and Devorgilla Bridge are also within 15 minutes. Dumfries Station is only a 1-minute walk.

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Reviews

Best Western Station Hotel Reviews

8.4

Very good

8.8

Cleanliness

8.4

Location

8.8

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 126 out of 315 reviews
Rating 8 - Good. 141 out of 315 reviews
Rating 6 - Okay. 29 out of 315 reviews
Rating 4 - Poor. 11 out of 315 reviews
Rating 2 - Terrible. 8 out of 315 reviews

Reviews

Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a historic building that has been maintained and is clean and bright. Room was well appointed, and there is food on site - I ate a very good dinner and breakfast. The staff at the front desk is attentive and helpful. I would stay again!
Stayed 1 night in Aug 2019
Verified review

2/10 Terrible

Euan

Disliked: Cleanliness, amenities, property conditions & facilities
What was unique was being charged £80 for a squat. This is a dilapidated, dated and disgusting hotel with mould on the shower head that was most likely a health hazard.
Stayed 1 night in May 2022
Verified review

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older facility. Room was relatively small, but comfortable and quiet. Staff at reception and restaurant were very friendly and efficient.
Stayed 1 night in May 2022
Verified review

8/10 Good

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find, good rooms pleasant staff - limited menu choice but would use again. Rooms had a lot of traffic noise could do with decent double glazing/sound proofing
Stayed 1 night in Apr 2022
Verified review

8/10 Good

Fiona

Liked: Cleanliness, staff & service, room comfort

Dumfries

I only stayed one night and the hotel was ok. The hotel is right next to the station (obviously) and a 20 minute or so walk into town. The room was a bit tired but clean, comfortable and I felt safe. The bathroom was clean and the shower powerful. On the top floor of an old building I was expecting less, so pleasantly surprised. There was a shelf in the shower and above the sink which I like and a full length mirror in the room too. There was an additional heater and a fan too to cover all eventualities. I had wifi but couldn't get internet. No idea why. My only issue was the hairdryer had a shortish cable and with the socket on the floor it wouldn't reach as far as I'd like. Breakfast was in the basement and was fine but I must mention that the scrambled eggs were really nice, light and not greasy which I often find. Overall, a reasonable 3 star for a reasonable price, ideal for an overnight in Dumfries.
Stayed 1 night in Apr 2022
Verified review

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
decor was excellent and overall a pleasant experience
Stayed 1 night in Apr 2022
Verified review

2/10 Terrible

fraser

Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled. Changed room and it also smelled. It was late at night so we stayed anyway, hard to sleep in a room that smells like the carpets haven't been changed in 30 years. All the taps and pipes were rusty and dilapidated. I wouldn't normally write a bad review of somewhere, but i'm sure there's another hotel in Dumfries you can spend your money with that has made an effort.
Stayed 1 night in Mar 2022
Verified review

8/10 Good

Robert

Short Break

Room was basic but OK for one person. Had breakfast on second day and it was plenty for me and well cooked. The bar was undergoing refurb but the staff were welcoming and helpful. Bistro was closed during weekdays so had to go out for food. Location excellent for exploring town
Stayed 2 nights in Feb 2022
Verified review

4/10 Poor

Chris

Disliked: Cleanliness, property conditions & facilities, room comfort
tired - awful bouncy slow lift - key card didn't work - no food available just given list of takeaways (which couldn't deliver to the room or staff deliver to room) just properly shabby. Bed and bathroom was ok.
Stayed 1 night in Feb 2022
Verified review

8/10 Good

Maria

Liked: Cleanliness, staff & service, room comfort

Being refurbished, lovely new rooms.

This hotel is being reburbed so there is no resturant....I had a newly decorated room, which was lovely. Across from the train station so really convenient and easy to walk into the centre.
Stayed 1 night in Feb 2022
Verified review

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly, welcoming and helpful. The room clean, reasonable size, good view, had a functioning TV, wifi etc. Easy access from the rail station, good sound proofing.
Stayed 1 night in Jan 2022
Verified review

6/10 Okay

D

Disliked: Cleanliness, property conditions & facilities, room comfort

Please update

Hotel is in need of updating beautiful traditional features but decor needs improving
Stayed 1 night in Jan 2022
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff are lovely and food is very good. Common areas very tired. Bathrooms are refreshed and wonderful.
Stayed 3 nights in Dec 2021
Verified review

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will be booking again

I had a late arrival and an early start, so didn't see much of the Hotel. However I was very happy with my room and food, and all staff were excellent.
Stayed 1 night in Nov 2021
Verified review

4/10 Poor

KEVIN

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Twin room booked for one night at very short notice, advertised as last room of this type available. Hotel (with complimentary parking) was easy to find and reception staff were friendly and courteous. Room, en-suite shower room and linen/towels were clean, however the physical condition of the room was in poor repair. The surface mounting box for the power sockets behind the single bedside cabinet was broken, resulting in the socket plate being unattached to the box and the internal wiring open/accessible. The sockets were still operational. The light above the dressing table did not operate, as there was no pull-cord attached. The inner door handle on the room door was not secured, and slipped off the operating bar. The wall and ceiling paper in en-suite shower room was peeling off the walls and the cold water tap could not be shut off fully. The main power socket and door handle issues were reported to reception during check-out. On the plus side, the room and property were well heated and the included breakfast was good with both meat and vegetarian choices.
Stayed 1 night in Oct 2021
Verified review

8/10 Good

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend this hotel
Stayed 1 night in Oct 2021
Verified review

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel staff could not be faulted in any aspect of our stay. Our complaint was the condition of the bathroom. The shower screen had green mould all along the edges and the area around the taps was black mould. This could easily have been cleaned. We have stayed in this hotel on previous occasions but were disappointed with its condition this time.
Stayed 2 nights in Oct 2021
Verified review

2/10 Terrible

Paul

Disliked: Cleanliness, property conditions & facilities, room comfort

Sleep in the car

Shocking, needs a refurbish or knocking down
Stayed 1 night in Sep 2021
Verified review

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice position and lovely breakfast.

Nice building and clean room, bed very comfortable. Breakfast was outstanding, you tick all options wanted the night before and service was seamless. Staff very friendly and helpful, food excellent.
Stayed 1 night in Aug 2021
Verified review

4/10 Poor

J

Disliked: Property conditions & facilities

Not what we expected from Best Western

We were celebrating our special wedding anniversary and booked this hotel only because it had the four poster bedroom. On arrival, the room was not available and we were given an alternative room. Nobody tried to call us beforehand. The room given to us was the executive room, which had a broken office chair and a wobbly table. Not a great experience.
Stayed 1 night in Aug 2021
Verified review

6/10 Okay

D

Disliked: Staff & service, property conditions & facilities, room comfort
It was fine. Hard to call it a “best” western as it was really tired as a hotel, but as a town dumfries has very few hotel options sadly Still adhering to social distancing in their restaurant when it’s no longer required and as a result there were no suitable slots left for breakfast.
Stayed 1 night in Aug 2021
Verified review

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

beam me up AScottie

Unfortunately we did not get the chance to stay we opened the door to our exec king size 4 poster bedroom and we found that the room was still stuck in 1960 this room was so outdated we turned and left the building
Stayed 1 night in Aug 2021
Verified review

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dumfries Station Hotel

Really nice stay.
Stayed 1 night in Aug 2021
Verified review

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Chain quality, local embellishment, happy staff

Maintains best western standard Nice quiet location, even though it's in centre. Hotel is an impressive building inside and out. The roons were huge, clean and secure. Bathrooms seem to be different sizes, shower only or shower over bath, regardless they were spotless. All staff were professional but had a sense of humour, pleasant and efficient. Breakfast was fresh and delivered to table hot, extra tea and toast? not a problem sorted. recommended hotel and we will be returning
Stayed 1 night in Aug 2021
Verified review

6/10 Okay

andrew

Liked: Staff & service, room comfort
Disliked: Cleanliness

Tired and not Covid clean

Not Covid compliant! Blood on the wall in our room so that hadn’t been sanitised. Made us more careful with everything, food, drink etc Single room has low ceiling and I wouldn’t use it again! Carpet is still the same, last year it was threadbare, this year is slightly worse.
Stayed 3 nights in Aug 2021