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"What really saves this property is that it’s relatively new. The rooms were modern, clean, and well-maintained, which made the stay comfortable. That said, the food was average at best, and the service didn’t match what you’d expect from an all-inclusive. The staff often came across as disengaged, with a noticeable lack of warmth or attentiveness. If you’re traveling with kids and just need a clean, easy, all-inclusive setup, it’s acceptable. But if you’re expecting quality food, good drinks, and a more elevated experience, this may not be the right fit"

"There were technological issues with the keys on the first day and then with the reservation system on the last day. In addition, you have reserve restaurants at least 24 hours prior. For example, we arrived on Monday and had to wait until midnight to reserve for Wednesday since the cutoff for Tuesday was Sunday night at midnight. Also the resort credits we received were $651/per room. Their use came with restrictions that actual united their use. Bottom line, we didn’t even use them. Overall the place was a good stay, but the areas of improvement are listed above."

"Yes easy and organized, everyone waiting for the tip and not a dollar, 5 or 10 bill .otherwise they will make a rude face."

"Everything was good."

"The stay was excellent after I arrived. The issues came beforehand. My flight was canceled the day I meant to arrive, and apparently there is a policy which cancels reservations if you show up late and do not give notice. When attempting to notify the resort, i was completely unable to reach anybody who could help, even after trying multiple phone numbers and email addresses. Responses ranged from "we can't help you, try this number" and giving me the same number I had just called to simply not picking up the phone. Emails myself and Expedia sent went completely unacknowledged, and this whole experience was incredibly stressful and significantly impacted my experience."

"Amazing! "

"Did not use the pool or spa."

"Staff was unfriendly. "

"The room lacks amenities. A descent sets of pots n pans would be nice. Remove all broken pots n pans including aluminum trays from cupboards. Clean cupboards of droppings from roaches. Fix broken fridge door n spray paint rusty spots. The front n balcony doors needs some loving. A deep cleaning on all the surfaces in n on the property (washroom door n balcony doors) is much needed. Overall, its a great space, however, it has fallen into disrepair n requires care. "