"Everything was in order..great location..facilities etc.. however the hotel was let down by the front desk. We arrived after a 10 hour flight at 4.30am ( room booked for the night before) only to find room not ready!..had to wait 30 minutes..with various stories from the front desk...aircon not working was the first excuse...then the next was we are trying to get a sea view for you... just a very poor experience made worse by a rather agressive duty manager..who appeared from nowhere just so ...
"Everything about this stay is a thumbs up! Sri on reception is most helpful and understanding to all your needs, he even arranged ice cubes in my room without my request, because I told him I had sore eyes! The cleanliness is immaculate. I was very impressed with the bath tiles and shower glass door. Thank you Yoleta! The breakfast is served at a restaurant next door. It is very nice, but I would just say it's not necessary to pay in advance with your room booking because there isn't a...
"Personnel adorable et attentionné. La chambre disposait d’un grand lit avec un matelas confortable. De nombreux épiceries, dépanneurs et cafés entre l’hôtel et le métro (10 min. De marche)"
"Managers and all staff in this property are very friendly and nice. My family and I received best service. The bell person, front desk and house keeping are amazing. Also, we used a tour service stationed in the hotel and we were glad we did. Muhammad was our tour guide and he gave us superior service with down to earth attitude. We left the property happy and energized with a lot of great memory touring many attractions with help of our guide Muhammad. We will definitely use them next time we...
"The employees made the property fantastic. Two individuals Anna and Shaikh (I hope That I spelled his name correctly) Made this a feel at home stay. We had a miss-understanding with the taxi driver that took us from the cruise dock. They took it upon themselves to resolve the problem. Every time we came to the lobby they were cheerful and beyond helpful.
I would not be afraid to recommend this property to anyone staying in Dubai"
"Great hospitality, we asked for late check out and we could get 4.30 pm checking out time. The hotel is good location, you can get to Metro just 10 mins walk."
