"Disappointing stay. Not the 5-star experience we expected.
Check-in is 3pm, but our room wasn’t ready until after 3:30pm. I spoke to another guest who told me their room wasn’t ready until after 5pm. The hotel was significantly understaffed and struggled to cope when operating at full capacity.
I booked a room advertised having a ‘City View’, however the view consisted of the roof of the hotel lobby atrium and a hotel wall. I don’t believe this reasonably matches the description of a city...
"Disappointing stay. Not the 5-star experience we expected.
Check-in is 3pm, but our room wasn’t ready until after 3:30pm. I spoke to another guest who told me their room wasn’t ready until after 5pm. The hotel was significantly understaffed and struggled to cope when operating at full capacity.
I booked a room advertised having a ‘City View’, however the view consisted of the roof of the hotel lobby atrium and a hotel wall. I don’t believe this reasonably matches the description of a city...
John Aron