Search Hotels Near Downing Gross Cultural Arts Center, Newport News

"We was put in a handicap room and we were not handicap. We also took a shower and there was no shower gel .other then that it was a nice stay ."

"This was our first stay here. The tile floor in the foyer of the room and bathroom were sticky. The TV did not work. Every channel selected said “off air “. We called down to the front desk two times, both times they said they would send someone up to look at it. No one ever came. The rest of the room, although clean, needs a refresh (handles broken on the dresser, paint on the walls has seen its life-span). The bed was ok, softer than we prefer but that is just our personal preference. The shower needs re-caulking and the trim on the glass shower door was peeling off. The water pressure started out light but improved after a few minutes. Water temperature was fine. We did not eat at the hotel or use any of the amenities outside of our room. "

"Very professional staff!"

"I was very disappointed with my stay, especially considering I paid over $300. The environment was extremely loud, the bathtub was clogged and drained very slowly, and there were no towels available after using the pool. The pool itself was nice, but that was one of the few positives. We also had to pay extra for parking, which made the experience even more frustrating. On top of that, we never even got the chance to try the breakfast because security accused us of smoking and removed us from the hotel. Overall, this was a very poor experience and not worth the money at all."

"didn’t expect to see cigarette burns on blankets."

"Staff is friendly however the place is a dump. "

"Yes."

"Friendly staff and free hot breakfast. Staff are very accommodating too."

"As soon as I pulled into the lot and registered I walk out of the front desk area and there are cops everywhere looking for two guest that had been fighting. The rooms have been renovated, as advertised however it is very low rent renovations at best. "