โรงแรมใกล้ศูนย์ศิลปะวัฒนธรรมดาวนิงกรอส, Newport News

"The room was neat and clean. The location was the best thing because it was near everything. The staff were not the friendliest and acted like you were bothering them. There was a young lady who was kind of rude and condescending. I was able to relax but probably won’t go there again because they lack manners and good customer service."

"Staff was amazing. Room was soo clean. This is an animal friendly hotel and I knew that before booking, but this is also from the reviews the best hotel in town. I’m very impressed at the fact that you could not find dog hair anywhere in this room. It was extremely clean. Only thing is you could definitely smell prior dog in the room. And I am allergic to dog hair so I could definitely feel it in the air which irritated my skin. But again I feel like that’s definitely on me and I knew It was a...

"The property was in transition from Marriot. The phones did not work in half the rooms. The breakfast was almost non existent. They ran out of toilet paper. Had to request from another hotel. The ice machine did not work. Did not have enough towels and wash cloths in the room. They tried to over charge me $150 on my reservation. I had to fight to get correct price. You could see where they were still working on change over. Equipment was still in hallways.Tgey had no facial tissues in rooms....

"Staff was very friendly, the property and the rooms were very clean. Only issue was how to control the a/c ."

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"I like how friendly the staff is honestly and how close the shops are across the street"

"They had smoking rooms and non-smoking rooms we went into the smoking first and it looked like they threw the box springs in mud and just put them back in the room. We went to the non-smoking room on one bed obvious dog hair all over I have pictures and the other bed had been used. If I didn't have to give any stars they would have got zero. Unless you are absolutely desperate no matter of fact sleep outside."

"hotel stay was very nice ! Staff was excellent will stay again when im in town !!"

"My husband stayed for one night due to working. Continental breakfast is honey buns. A bunch of honey buns. The coffee looks like tea. Just be prepared."

"Staff was friendly. The room was spacious and clean. It was only a few minutes away from the Coliseum and the food spots"

"Everyone was super helpful and nice! I will stay again."

"Friendly staff and close to casino and the Hampton Coliseum, close to shopping and dining"

"The room was not cleaned, there were stains and food debris on the sheets, clear signs of bedbugs being present, all metal surfaces were rusted over, the mattresses were damp and sticky, the "staff" was a video kiosk that connected to a call center. Even after not staying in the room at all, and alerting the "staff" of all the issues and that I wanted to cancel my stay (I wasn't in the room for more than 10 minutes before deciding to leave) they refused to refund my money unless they showed me...

"Suites are spacious. Front desk was very gracious and friendly. After a very long travel day, check in and out could not have gone smoother."

"No morning coffee"

"GREAT service, as always WONDERFUL room!!!"

"is for locals ! Spend the extra money! ( if you can) “clean towel” stained also had a long dark hair on it, shower curtain covered in mold. there wasn’t even a toilet paper holder. I could go on but I will not."

"The hotel is under construction so the look was unattractive."

"If you’re on a budget then suck it up and use them but be prepared for hardship. It smells like smoke and urine. No overnight room service for towels or etc. Breakfast is sad. Not recommended for families or children young in age. They will do their best to make things work. Pool needs to be cleaned. Otherwise housekeeping staff is fantastic!!!"

"Every staff member we came in contact with from the grounds keepers, to the pool attendant, front desk, and the morning restaurant staff were incredibly friendly and so helpful. The hotel was pristine and tucked away from the busy street, offering a quiet place to relax after a busy day!"