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"Great staff Sandra got us an upgrade to a garden view room. We had a small issue with curtains but Jess at reception also was amazing and sorted the issue."

"Lovely hotel - modern and clean with helpful staff."

"Grand Hotel , well maintained, and clean , great location "

"Good budget hotel for the price in a very handy location for shopping and plenty of food options nearby."

"Room and facilities are good. Staff a bit grumpy .. 4 on reception when we arrived … no-one looked up … not sure the guest is a priority here. "

"Watch out for hidden charges at check-in. £50 taken from my bank immediately on top of the room charge. If I wanted to purchase anything extra, I would have paid at the time of purchasing. Now having to wait for a refund. This was not transparent enough in the T&Cs even within the confirmation email. Lifts old and creaky despite £3m upgrade, shower tiles grubby, mini bar only stocked water and wasn’t clear if this was complimentary, broken usb port by the bedside and heating system didn’t work as only blowing out cold air (no extra blankets in the room). Not enough towels for two women to dry their hair and body without using the hand towel too. £5 service charge for room service unless you were sensible and read all the in-room gubbins and saw the discount code - just don’t charge it in the first place! Prices were also out of date on the room service menu in the room. Didn’t think much of the cheese and biscuits either as two of the cheeses lacked flavour and we got a few apple slices rather than the whole apple sliced for £13! I know this is a 4* hotel but it’s the little things that matter and these could be improved. Breakfast served until 10am but by 9:30, the hot buffet was lacking and had to be refilled multiple times: eggs congealed and some items luke warm. "

"Fab breakfast "

"The room was well equipped, nice and clean. Staff were very polite and helpful. Breakfast, initially thought was a bit pricey but, was well worth it the the waitress that served us was very sweet. Would definitely stay again and recommend it to anyone else."

"Great newish hotel, on its own but only 10 mins walk to station and city shops. Great breakfast for £10. Good nights sleep. Clean."