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"Staff were very polite, friendly and efficient. The location is fantastic with lovely views. And value for money (this was off peak) was very high. Stayed in a lovely suite the size of na apartment."

"It was our fourth time at the hotel and the buffet always surprises us with new items on the menu. Everything was on point. "

"Great stay! Will recommend Indigo if you have a car In karuizawa. Not sure if plublic bath has authentic mineral bath though. "

"The room was spacious, and the breakfast was delicious, though mainly Japanese with just some bread rolls, which may be limiting for those who prefer the Western style breakfast. There were separate onsen areas, one open to public and the other just for the hotel guests. The public bath was open only for limited times, and the amenities were minimal."

"Wish had a microwave! "

"Awesome place but note the breakfast is Japanese style"

"The room was tiny but comfy. I couldn't sleep the first night due to a water-leak sound from the AC, but they were happy to switch my room the next day, which was great. The desk was small, but the tub was big enough to relax in. I didn't get the breakfast buffet as the photos didn't look appetizing and it felt a bit expensive. Plus, waffles for breakfast aren't really my thing—a bit too unhealthy for me. Loved the free coffee anytime! The staff were all very nice. The washer and dryer were also reliable even after four uses."

"Everything nice"

"Amazing cabin, very spacious, great deck and outdoors view. Loved the sauna!"