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"Cleaning"

"Great place to stay for a night after exploring all day. I was able to see the city right from the window. Recommend this place for sure"

"I enjoyed my stay with my toddler , the location was wonderful . However I did notice a lot of mosquitos , to my surprise the window in room was left open . Other than that it was nice and comfortable ."

"Check in was great. Everything after that was downhill. Let’s start with the bed bug that crawled across the corner of the bed. If I hadn’t gotten out of bed to check the bug that was on the wall near my son’s bed, I would’ve missed the BED BUG crawling on my bed. I called the front desk immediately. They put us in another room that was so dirty I had to hold back tears. It was 3 am and all I wanted to was sleep after driving five hours. I didn’t see any bed bugs but the sheets had stains, the...

"Room was clean and great size. Complimentary snack basket was there. There are 4 elevators split into 2 groups next to each other and one of the group of 2 was completely out of service. So only 1/2 (2) of the available elevators could be used. The Complimentary breakfast was amazing with eggs cooked to order by a chef and a large buffet with a lot of selections. Great hotel and a great location."

"No estaba habilitado el ascensor y estábamos en el piso 20 y habia que subir y bajar por las escaleras de emergencia"

"the council drained the sewage in late 11pm, and continued for around one hour, which was really aloud, affecting sleeping"

"Very convenient and central to everything. There’s a grocery store next door and everything is walkable- navy pier, magnificent mile, the train. The team was friendly, restaurant employees were 10/10 amazing! Sweet concierge lady let me borrow her umbrella. <3 The pool situation kind of sucks. Not enough chairs or space and they are crazy about the pool towels. My kid had to get in the elevator dripping and cold bc the towels can’t leave the pool deck."

"Everyone and everything was clean and nice. It felt like home"

"very friendly staff"

"Evrithings was good"

"Large room for a downtown hotel. Friendly staff. Coffee/espresso all day. Excellent restaurant (but expensive). Good location."

"Staff was very professional and helpful,"

"Fue un lugar encantador, todo limpio. Volvería a regresar"

"The first room I had smelled like someone had smoked meth in it. I am not joking. They gave me a second room and that room had a different odor. The staff in the lounge area were slow and not attentive. A couple of the staff in the lounge acted like they had been drinking. Bad vibe."

"La ubicación me pareció excelente! Las habitaciones muy bien, tenían un ligero olor extraño, las alfombras necesitan una limpieza. En general todo estuvo muy muy bien. Fuimos con nuestros hijos y nos dieron una cuna."

"The hotel was cute, aesthetic and wonderful smelling (hello Hotel Lobby scent) and the front desk staff were all exceptionally kind and helpful. The king room we had was a tad small, but as expected given the location. Do note that the bathroom door is only a sliding ‘barn door’ style and does not entirely enclose it. The location was excellent, close to Millennium Park, the River, and right on the Miracle Mile. We personally had a good view, but did see that some of the other rooms looked...