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"It was a great place to stay, staff were friendly and pod was clean. Would deffo stay again!"

"The breakfast roomwas spotless and Breakfast was lovely and fresh. Staff very helpful and polite"

"Very comfortable, friendly staff, right next to the falls and close to Betswy-coed"

"Hotel name is not visible from the street. Parking on site was appreciated. Bar staff were friendly and helpful. The restaurant was 'open' but the cook was not there. After a while they reached her by phone and she would be there in 15 minutes, and was told to take our orders and I paid for two 'specials'. After arrival, the cook/owner(?) came out and chatted with several locals and then brought her dog out to visit with a guests dog. Later she came out with a hairnet on making me optimistic. We...

"Loved the hospitality of everyone. Had a great meal in the bar while listening to guests speak Welsh"

"A Symphony of brown, beige, caramel and every hideous colour under the sun. Very creaky rooms, I could hear the next-door people quite clearly walking about on the squeaky floorboards and even talking. I dread to think what it would be like in a fire – very confusing interior layout and no signs to the staircases, so that you can easily get lost. Not enough parking either. And the postcode is the same as the local railway station - so it’s hard to find unless you know where it is. The breakfast...

"The location was perfect for access into Betws-y-Coed. The room was clean and comfortable. Staff were very friendly and helpful. We finished off our stay with a lovely breakfast."

"Great hotel, friendly and helpful service. Large, spacious and clean rooms. Very nice bar and restaurant. Would highly recommend."

"Amazing staff "

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"Unique location, nice view out on a balcony facing the church. Bed was very comfortable, staff are very friendly and helpful. From the Y Capel it's a short walk to the Erskine Arms Hotel for check-in, breakfast, the bar. Easy access to downtown activities in Conwy. Even when the castle is closed (due to filming of some made- for- TV dweeb series) you can still walk around a bit and enjoy the view. Nice sitting area in Y Capel which we did not use. And, the train station is very close to...

"Generally the property was nice, however having stayed at similar properties over the years, I think there were a few things which could be improved. These are personal preferences but I think its the smaller touches which make all the difference. For example, it would have been nice if guests were given bath towels rather than the smaller sized towels, with spares available at the property. As the property had a hot tub, robes would have been nice. The tea and coffee selection was very basic....

"very good"

"Centrally located, very quiet and peaceful. The room was neat and clean. Friendly staff. However the room was too cold."

"2 nights in a family room in this beautiful old building; tea, coffee etc provided. The children had great fun searching for the peacocks. We ate at the hotel on the first evening; good food and excellent service. The changing room in the swimming pool is small but that didn't matter as the pool was quiet and the children had 4 swimming sessions during our stay. Reception staff were friendly and efficient - we will be hopefully, going back soon!"

"The rooms are clean and tidy."

"I was in room 16. Room 16 is next to the boiler room so it got hot. It was also occasionally noisy from the pipes. The staff were friendly and the food (breakfast and dinner) was decent. The views were brilliant."

"Directions and communication really good. "

"A stunning, bonkers chateau with beautiful views!"