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"Friendlness of staff and location."

"I stay here at least once a month and I wouldn’t stay anywhere else The level of service is unbeatable, the rooms are clean and comfortable the location is great for walking into the town for dinner and the staff are some of the friendliest people I’ve met "

"Perfect just what we needed for a two day visit to York."

"We arrived late evening by train so being able to enter the hotel directly from the station was a big bonus. Check in was smooth and efficient, the friendly staff gave us a complimentary room upgrade which was much appreciated. Our room was beautiful and spacious, the mattress and pillows very comfortable. Bathroom is clean and has all that you need. Location of the hotel is very central and within walking distance to all the shops and restaurants. I would definitely stay here again and wouldn’t...

"Staff made us feel welcomed and they were very helpful."

"Amazing stay. The room was spotless and the service was amazing from check in to breakfast and housekeeping. Everyone was so friendly. Breakfast was fantastic all clearly labelled with allergens, everything kept topped up and the quality was excellent. Lots of options available. "

"Staff was great. Clean rooms. Great breakfasts. "

"We have stayed here before, and will stay again. Excellent staff, imaginative and bright decor, room a bit small but well designed. Comfortable bed. Parking next door at reduced rate with ev charging."