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"The room was smaller than expected but fortunately we were only staying one night. The room didn’t seem to have enough insulation and it was a cold, windy night when we arrived. The heating system worked great but the bathroom remained cold even with the door left open. It was easy to complete the check-in process and receive our door code. The only suggestions I would make is for more areas in the bathroom for supplies, maybe a small shelf and more drinking cups, only 2 were provided."

"This is a great hotel if your visiting the Victoria Pittsford area Bar area is fun Rooms are clean Some upgrades underway Elevator was a bit of an issue but they are making improvements"

"This property needs an entire makeover. Carpets were torn and filthy in the elevators. Hallway floor carpets were not cleaned. Room refrigerator was barely working. Wood surfaces were peeling. It rained while we were there and the lobby had three buckets to catch leaks. Cannot believe this is branded as a Hilton. "

"Clean "

"Hot tub was not working which we were looking forward to. The bed was pretty hard and thus not too comfortable. "

"Friendly staff"

"Estaba muy lleno "

"Everything was good, except for the broken sink faucet in the bathroom."

"Staff was very nice"

"We stay here every year because of how great it is and how convenient it is to go to the Strong Museum next door. "

"Pros: Nice and attentive staff, easy check in process, nice decor and layout in lobby and room, decent breakfast. Cons: Rooms though nice superficially are in need of upgrades. Roller shades had multiple holes and hard time staying up, wood in bathroom door chipping and areas gouged out, roller office chair has a large stain in the seat. Rooms could’ve been cleaned better with multiple fingerprints on the headboard dirty fingerprints near door handle. And what’s with the soap, shampoo and...

"Recommend a sta, clean rooms, comfy bed, not dirty or run down. One Of the issues "

"Convenient, quiet, comfortable and absolutely spotless."

"This is a great spot for a quick stay. Was here to look at colleges. I would suggest getting larger bed sheets to cover the mattress. The pool and the gym area was very clean. The breakfast was ok but they can offer non pork options."

"Room was clean, breakfast was good, staff was nice. There were a few areas where water was leaking - in our room, the floor was wet by the AC, and in the lobby area there was some sort of leak with a cone to warn people. "

"Great"

"Broken lamp glued together and with a prerty questionable stain. Not that I am picky but it was the first thing I saw when I woke up or went to sleep. Leaking water in the hallway, and the restaurant wasnt open during our stay, whixh was part of the decision to stay there. "

"The Hampton Inn in Penfield provides exceptional service at the front desk, as well as a quiet, comfortable and spacious room. I had to ask the front desk to accept an Amazon delivery for my elderly sister who lives nearby, which they cheerfully did. At the last minute, I had to extend my stay for several days when she was hospitalized. Not only were they able to keep me in the same room, they went out of their way to find a Diet Coke when she was discharged and none were in the cooler. ...

"Spotless room"